Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Service Owners are a key role in the consulting organization at Kyndryl. They are entrepreneurs inside the company responsible for building their team, working with sales to find opportunities, overseeing delivery, and ensuring that the team’s offerings are aligned to our clients’ demand. You will run a little SAP Modernization consulting company inside Kyndryl helping clients deal with the pressing demands of moving to S4 and creating a new composable ERP strategy while protecting the application that literally keeps the lights on and the bills paid. You’ll work alongside fellow Service Owners in Cloud Modernization, Software Development, Agile, Data, and SAP AMS to deliver innovative solutions to our customers.
Key Responsibilities:
Understanding Client Problems and Seeing Innovative Solutions: Service Owners in Kyndryl’s consulting organization know how to listen to clients facing real challenges moving data around the organization. They can take what they have learned and propose innovative solutions that Kyndryl can help deliver; whether that’s getting upgraded to S4 before ECC is unsupported, finding ways to save money on their SAP bill, or developing innovative new solutions that take advantage of the data in SAP in innovative ways.
Service Offering Development: A good Service Owner will discover patterns of client problems and then collaborate across partners, Kyndryl service offerings, and other consulting teams to create hardened capabilities that teams can use.
Create Understanding Across Kyndryl: Kyndryl has a large sales force who already know our clients and their needs. We even manage the infrastructure of SAP for many of these clients. What they don’t know is how your practice can help their clients. You will need to constantly be educating our sales team so they are armed with your story.
Business Development and Relationship Management: Once introduced to clients, you will develop and maintain relationship with key client stakeholders. You will negotiate terms with C-level clients, lead pursuit teams, and participate and lead the proposal development process.
Delivery & Engagement Management: A Service Owner’s job isn’t done when the customer is ready to buy. They own creating a budget for the project and supervising on-time and on-budget delivery; often creating the team structures, agile management practices, and project plans that will lead to success.
Inspirational Leadership: The Applications and Data Practice is stronger because of the leadership of our Service Owners. They coach, challenge, mentor, instruct, and develop some of the brightest engineers and consultants in the company.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
In order to fulfill all of these responsibilities, you will need to be a seasoned professional with experience in at least a few modules of SAP, Consulting, complex Systems Integrations programs and Leadership. You should apply for this job if you are confident that;
You have the credibility to get clients to trust your judgement on how to modernize their functional SAP environments and SAP Platform.
You are a proven leader who can build and motivate a team of professionals.
You have the organizational skills to manage to a set of metrics.
Your entrepreneurial spirit and perseverance will guide you through the hard work and attention to detail required to build a consulting practice in Kyndryl.
Experience leading teams and hiring people for complex ERP platform related technical tasks:
Determining how SAP can be better leveraged by an organization.
Building & Executing SAP transformation roadmaps and business cases
Identifying how to staff and manage SAP transformations
Developing a business case to build transformation programs with clients
Building a SAP Transformation practice
The SAP Transformation Practice Goals
The consulting organization that you are leading will be focused on advising clients on all things SAP. When Kyndryl spun off of IBM in 2021 we brought a lot of SAP customers with us, but most only used us for Infrastructure Managed Services… Basis and lower. We have been slowly changing that story, but we are ready to throw this transformation story into its next gear. Kyndryl recently completed their own SAP S4 Journey (as well as consolidating from 1800 apps to 300, primarily by moving more functionality in to SAP). The CIO that oversaw that transition has stepped in to lead our Applications practice and we need a US leader to work with him to complete our transition into an SAP services company.
The compensation range for the position in the U.S. is $151,560 to $272,760 based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California: $166,680 to $327,240
Colorado: $151,560 to $272,760
New York City: $181,800 to $327,240
Washington: $166,680 to $300,120
Washington DC: $166,680 to $300,120
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.