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Position Summary: 

This position is responsible for managing the Convention Services team as well as the oversight of the Earth Expo Center which includes managing the relationship with our in-house General Services Contractor, acting as the liaison between the GSC and all aspects of operations including engineering, building and maintenance, technical services, custodial services, parking and security. The Director, through the Conference Services team, ensures proper handling of all MICE logistics including load-in/load-out, all General Services Contracting relationships and is the liaison with in-house Banquets, Catering, Sales, EVS, and Public and Private Events.

Primary Duties and Responsibilities: includes but not limited to:

Directs and oversees daily operations by coordinating the facilities activities with other departments and event related General Contracting Services to assure  smooth operations of eventsOversees maintenance of the Expo Center, storage areas and equipmentProvides clear, concise, and timely communication to other departmentsEnsures that all Operational Departments receive pertinent information for the most effective use of the facility and staffingPlans and directs outside vendors and contractorsAssists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long ranges for repairs and improvements to the facilityAuthorizes the requisition of equipment and supplies within budget guidelinesProvides yearly inventory of all equipmentInvestigates, analyzes and resolves operational problems and complaintsEnsures that the team is following policies and procedures when creating menusEnsures that all aspects of the Banquet Event Orders (BEOs) are entered into the system, distributed in a timely manner  and are built correctlyEnsures team is working with both the Culinary and Banquet staff for pricing and menu deviationsOversees the management of space requirement of the Ballrooms, Expo Center, Meeting Rooms, Pre-Function, and other potential areas as well as scheduling, and billing instructionsPlans and up-sells events from pre to post convention, coordinating customer expectations with all related departmentsReviews all Banquet Event Orders and checks for accuracyEnforces all department rules and regulations and administers discipline according to company policyAssists with creation of departmental rules, regulations and policiesAttends all banquets event order specification meetings including but not limited to BEO, Resume and pre-conference meetings, as well as billing infoInitiates and follows up on customers assigned to the teamMonitors production of all top accounts and drives food and beverage and other revenue streamsAssists in determining space requirementsConducts staff meetings on a regular basisSupervises the daily activities of employees, provides performance feedback and enforces policies and proceduresOversees all hiring, training, scheduling, evaluating and counseling of the Convention Services staffBuilds effective relationships with internal and external groupsConducts one on one interaction with clients/contact(s) with professionalismAssists with the planning, up-selling, executing and follow up on all catered events, functions and meetingsAssists as an alternate onsite contact and event planner for all internal and external clientsParticipates in key industry organizations, client events, and attends assigned tradeshowsAssists in the distribution and follow-up as required from post-event surveys

Secondary Duties and Responsibilities:

Responsible for carrying out supervisory responsibilities in accordance with Mohegan Sun’s policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding/coaching employees in conjunction with Employee Relations; addressing complaints and resolving problemsResponsible for Human Resource management and development within the department and ensuring that contract labor follows Mohegan Sun guidelines and policies.Performs other related duties as directed

Minimum Education and Qualifications:

Bachelor’s Degree in Hotel Administration, Marketing, Business, Finance or a related fieldFive (5) years of experience in hotel, catering sales, exhibition or convention operationsExcellent written and verbal communication skillsExcellent organizational skillsIntermediate knowledge of Word, Excel and OutlookIn lieu of a Degree and previously mentioned experience, seven years of experience in a high level management position in hotel, catering sales, exhibition or convention center operations

Competencies:  Incumbent will master the following competencies while in this position:

Ability to prioritize and to handle multiple projects simultaneouslyAbility to interact with all levels of staff including managementAbility to effectively supervise staffKnowledge of Salesforce/Delphi and Meeting MatrixSolid knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service, and shutoff procedures Ability to perform complete, accurate management evaluationsThorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Mohegan Sun corporate and department policies and proceduresSMART training alcohol awarenessLMS Compliance Courses – Harassment, Confidentiality, Problem Gambling

Physical Demands and Work Environment:

Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hoursMust be able to work in a fast paced,  high volume environment with frequent interruptionsWhile performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balanceMust occasionally lift and/or move up to 50 poundsThis position requires work inside and outside of the building and some exposure to adverse conditions

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.