Director, Credit & Order to Cash (O2C)

Position Summary: 

The Director of Credit & Order to Cash (O2C) is a key leader in ensuring TireHub fulfills its promise to customers providing them the opportunity access resources needed to grow their business and to provide stewardship that protects TireHub’s assets. The position leads end-to-end O2C process, including credit, invoicing, collections, IT, and cash applications.

Collaborating with the Corporate Controller, Director of Customer Experience, Director of Customer Service and the National Director of Field Sales, the position translates TireHub’ strategic objectives into workstreams that ensure an industry leading customer credit and accounts receivable experience and providing TireHub the best opportunity to be transformational in the industry.

The position drives TireHub’s commitment to its customers by:

·      Hiring, developing and retaining the right Credit and Accounts Receivable Hubbers,

·      Collaborating in the development and implementation of methods to assess and grant credit, and ensure timely and accurate payment of accounts receivable,

·      Establishing process, IT systems that scale for bandwith, capability, and cost,

·      Establishing performance metrics that keep TireHub’s promise to customers, and

·      Setting service level requirements for Customer Service so Customers trust TireHub for their needs.

The individual must exhibit the following core attributes of the TireHub commitment:

·       Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

·       Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

·       Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. 

·       Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

Role Specifics:

§  Policy Development and Compliance:

o   Develops and maintains Credit and AR policies and procedures that align with industry best practices and TireHub’s financial strategy.

o   Recommends policy and procedural changes to executive leadership team to correct deficiencies identified during credit reviews and strengthen the credit and AR processes

o   Ensures compliance with all legal and regulatory requirements, including tax and auditing standards.

o   Implement internal controls to safeguard company assets and prevent fraud

§  Credit Management

o   Creates and delivers monthly credit score card/credit statistics reports to executive leadership and field sales teams and highlights areas of concern/opportunities

o   Leads the Credit department in its business development activities, including client meetings and credit reviews

o   Provides timely credit decisions within delegated credit authority and ensure credit approvals are within credit policy standards and compliant with applicable regulations.

o   Manages available credit in terms of TireHub’s entire credit portfolio to balance desired sales growth with safeguarding of assets.

o   Manages the review of credit relationships to validate accuracy of risk ratings, quality of analysis, adequacy of documentation and collateral valuation

o   Follows industry trends and updates and monitors other financial institution developments to remain informed of trends in consumer credit, private banking, and credit risk management

§  Accounts Order to Cash (O2C)

Designs, evaluates, improves, and leads the end-to-end O2C process, including credit, invoicing, collections, IT, and cash applications. Ensures timely and accurate billing, working closely with sales and client services to resolve disputes. Monitors aging reports and manages collections to minimize overdue accounts and improve cash flow. Maintains strong relationships with customers to ensure timely payments and resolve payment issues.

§  Team Leadership and Development:

o   Leads, mentors, and develops Credit and AR teams to ensure high performance and continuous improvement.

o   Ensures cross-functional collaboration between Credit, AR, Sales, Customer Experience and Customer Service functions to streamline processes.

o   Sets performance goals for the Credit and AR teams and regularly review progress against KPIs.

o   Ensures the Credit & AR function is able to scale (increasing capabilities at the same cost) as TireHub grows.  This entails utilizing process, technology, and people most effectively.

§  Financial Reporting and Analysis:

o   Prepares regular reports on AR and AP performance, including cash flow forecasts, aging reports, and payment schedules.

o   Analyzes financial data to identify trends, risks, and opportunities for process improvements.

o   Collaborates with the finance department to reconcile accounts and ensure accurate financial reporting.

o   Assist in the annual audit process by providing necessary documentation and analysis related to AR and AP.

§  Systems and Process Improvement:

o   Evaluates and implements software and technology solutions to enhance efficiency in Credit and AR operations.

o   Identifies opportunities for automation and process improvement to streamline workflows.

o   Drives continuous improvement initiatives to optimize cash flow management and reduce costs.

o   Creates and keeps “evergreen” a Credit/AR IT roadmap aligned with TireHub’s strategic growth vision.

Performs additional responsibilities as requested*

Competencies:

§  Leadership: Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.

§  Customer focused: Knowing personally the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.

§  Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

§  Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

§  Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.  Shaping and expressing ideas and information in an effective manner.

§  Collaborative: Ability to collaborate with sales team as well as parent companies and other stakeholders

§   

§  Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.

§  Persuasiveness: Presenting an idea or plan in a way that persuades others to adopt a certain stand.

§  Problem solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

§  Data gathering and analysis: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.

§  Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.

Experience:

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. MBA or CPA preferred. 7-10 years of experience in accounts receivable, accounts payable, or general accounting, with at least 5 years in a leadership role.

Knowledge, Skills, and Abilities:

 

Strong knowledge of accounting principles, financial reporting, and cash flow management. Proven leadership and team management skills. Strong interpersonal and communication skills, with the ability to collaborate across departments and with external stakeholders. Ability to prioritize and manage multiple tasks in a fast-paced environment. Knowledge of relevant laws and regulations (e.g., GAAP, tax laws) and the ability to ensure compliance. Excellent problem-solving skills with a proactive approach to identifying and addressing customer service challenges. Excellent communication skills with the ability to effectively present customer service information to various stakeholders including the Executive Leadership Team, Hubbers, and external partners. Strong interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders. Experience with data analytics and customer relationship management (CRM) platforms End-to-end supply chain knowledge and general business and financial acumen  Enterprise Resource Planning knowledge (i.e. Prophet 21) Customer Relationship Management (CRM) knowledge Customer relationship management approaches and strategy  Ability to drive clear, focused communication that motivates people to action 

This role is based out of TireHub's corporate offices in Dunwoody, Georgia, and requires a strong in-person presence.