At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **What’s** **in it for you: **   **Thrive at work and at home: **   + **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – **WE DARE TO CARE** !    + **Family building benefits** include fertility coverage and adoption/surrogacy assistance.    + **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.     + **Paid time off,** including in support of **volunteer** and **parental leave** needs.       + Educational and training opportunities through company programs along with **tuition** **assistance** and **student debt support** .     + Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !   **Be a part of our mission!**   As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  Position Overview: The Director of Customer Experience and Innovation Strategy will be responsible for discovering, developing, and delivering innovative solutions that enhance the customer experience and drive strategic growth for our dealers. This role will lead a team focused on identifying critical pain points, exploring new opportunities, and incubating cutting-edge programs and tools. The ideal candidate will have a passion for innovation, a strategic mindset, and a proven track record of driving customer-centric initiatives. **Where is the work:** **Hybrid -** This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.  **Key Responsibilities:** + Innovation Leadership + Guide your team in developing and executing the innovation strategy for customer experience to drive strategic growth + Lead the team in identifying emerging trends, technologies, and best practices to drive continuous improvement. + Foster a culture of innovation within your team and across the organization. + Program and Tool Incubation: + Guide your team as they incubate new programs and tools designed to address critical pain points and seize future opportunities. + Collaborate with cross-functional teams to pilot and scale innovative solutions. + Ensure your team successfully implements and drives adoption of new initiatives. + Customer Insights Analysis: + Sponsor and lead cross-functional teams to analyze insights provided by the Customer Insights team to understand customer needs, preferences and pain points. + Utilize data-driven insights to inform and action the development of innovative solutions + Monitor and evaluate the impact of implemented programs and tools on customer experience and dealer growth. + Team Leadership and Development: + Mentor and inspire a high-performing team leading diverse initiatives + Collaborate to set clear goals for your team, provide regular feedback, and support their professional development. + Foster a collaborative and inclusive team environment within the team and across the organization through effective communication strategies + Organizational Alignment: + Ensure alignment of customer experience initiatives with the overall business strategy + Work closely with senior leadership to facilitate cross-functional collaboration to align goals, share insights and drive integrated solutions + Collaborate with marketing, sales, product development, and other teams to ensure cohesive strategies. **Current Programs led and managed by the team:** + Flagship/Strategic Program: Supporting approximately $280M in Dealer Sales Office/Independent Wholesale Distributor (DSO/IWD) revenue. + Digital Partnerships Strategy: Developing partnerships, programs, and integrations with a primary focus on field service management companies + Diversified Lead Generation: Managing a variety of lead generation strategies on behalf of residential HVAC dealers + Trade Warriors Program: Recruiting, training and placing veterans with HVAC dealers + Long-Term Financing and Leasing: Implementing and overseeing financing and leasing programs. + Customer Experience Team: Leveraging insights to identify future opportunities and align organizational prioritization **Qualifications:** + Bachelor’s degree in Business, Marketing, Engineering, Innovation or related field + Minimum 10+ years’ experience in HVAC sales or customer facing role + Minimum 10+ years’ experience in managing teams of people, processes and budgets + Experience with data analytics and customer insights **Key Competencies:** + Demonstrates a strong enthusiasm for developing new ideas and approaches. + Prioritizes the needs and experiences of customers in all decision-making processes. + Capable of analyzing complex situations and developing long-term strategies. + Proficient in identifying problems and implementing effective solutions. + Able to convey ideas clearly and persuasively in both written and verbal forms. + Builds and maintains strong relationships with team members, stakeholders, and clients. + Transforms abstract concepts into practical, actionable strategies. + Thrives under pressure and adapts quickly to changing circumstances. + Empowers team members by providing the autonomy needed to achieve success   **Equal Employment Opportunity:**     We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.