The Role
As a Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. With the Squad Leader, provide effective product leadership and management of the product backlog with a focus on communication, risk mitigation, quality assurance, effective delivery and building trusting relationships. Directors in Customer Solutions must be highly motivated, 'self-starters' with a sense of ownership, and a strong desire to succeed. You will be a key member of a squad and product area working closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals.
Expertise and Skills You Bring
Ability to prioritize iterative product releases leading to a successful customer experience
Proficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation.
Bachelor’s degree preferred
Agile mentality; experience with Jira or similar Agile backlog management tool preferred
Proficient in MS Word, Excel and PowerPoint
Strong leadership skills with an ability to lead with empathy to resolve conflicts
Outstanding listening, communication and facilitation skills
Strong negotiation and conflict resolution skills
Proven time management and organizational skills; able to balance multiple competing priorities
Excellent critical thinking, analytical and problem-solving skills
Ability to clearly articulate product vision and features
Ability to participate in technical discussions, help make technical trade-offs, and set criteria for Minimum Viable Product (MVP)
Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
Negotiation, influencing and enterprise navigation capabilities
Strong consulting orientation with a demonstrated ability to establish relationships
Value you Deliver
Review Sprint Goals at the end of every Sprint and provide sign off; has authority to accept or reject work done
Assist with quarterly planning activities and ongoing prioritization of squad backlog
Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives
Participate in defining product vision, roadmap and growth opportunities
Identify, define and articulate strategic product initiatives/roadmaps for the squad
Effectively present information and roadmap progress to Tribe and Domain leadership
Assist Squad Leader with developing a strong team that enables its members to work successfully within the Scrum framework
Assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprint
Backlog management and prioritization
Understand Workplace Investing business and organizational structures
Identify business needs and improvement opportunities; develop use cases and propose solutions
Work with key partners to define product features and maintain awareness of internal and external market trends
Actively manage partner expectations and maintain strong communication throughout each release
Establish and facilitate meetings to include demos of sprint deliverables and impact analysis results Lead organizational readiness activities, addressing obstacles and opportunities related to product delivery
Convey business value of technology initiatives to Scrum team members including QA and Development resources
Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion
Certifications: