Job Responsibilities:​​​​

Strategic Leadership & Vision: Define and implement customer success strategies, methodologies, and programs that drive retention, expansion, and customer advocacy while aligning with company objectives. 

Team Leadership & Development: Build and scale high-performing teams through effective role definition, performance management, talent development, and coaching. 

Business Impact & Growth: Drive strategic initiatives to improve retention, expansion, and customer health metrics while providing data-driven insights to executive leadership on customer trends and opportunities. 

Operational Excellence: Design and implement scalable processes, success metrics, and best practices that enhance team effectiveness and customer outcomes. 

Cross-functional Leadership: Partner with executive leadership across Sales, Product, Support, Marketing, and Operations to shape company strategy and drive organizational alignment around customer needs. 

Management Responsibilities:​​

Lead and direct the activities of teams across a function or department. 

Define and communicate strategic initiatives at the department-level and provide input on strategic initiatives for the organization. 

Lead and direct the work of a functional area to achieve objectives with significant contribution towards the achievement of short-term and mid-term results for the team, department and organization. 

Create and drive a clear vision for the department, planning for the long-term success of the organization. 

Influence diverse stakeholder groups and drive acceptance of policies, practices and procedures within broader area of responsibility. 

Minimum Qualifications:

Bachelor’s Degree or equivalent

10+ Years of Relevant Experience

Job Category Summary:

Responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products by analyzing data and monitoring performance. 

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled