Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

We are looking for a Client Success Director in our Enterprise division. In this role, you will match clients’ needs to their overall business goals, driving greater business value and executive alignment between Yext and the client. You will be responsible for driving client adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. The end result is increased customer satisfaction, retention and expansion of the Yext footprint. As a trusted advisor and coach, you are the post-sales success leader for your assigned accounts and more importantly for account managers on the Enterprise team.

What You’ll Do

Establish, maintain, optimize and grow relationships with our clients Act as a client consultant, discovering new opportunities to upsell and generate revenue into Yext’s high-value existing client base Define the scope of new business and go-to market strategy with our clients Quarterback a cross functional Account team and serve as the main contact for our high-value clients Develop strategic plan to achieve target revenue goals; hit or exceed these revenue goals Understand and effectively communicate Yext’s value proposition, technology, processes, and partnerships as they related to the growth of current and prospective client accounts Understand category-specific landscapes and trends, reporting these to the organization; report on the macro and micro forces that shift tactical budgets and strategic direction of accounts Successfully navigate high-value accounts to create opportunities for deeper relationships at the C-level, including conducting quarterly business reviews and check in points with clients The opportunity to lead, coach, motivate and mentor account managers to optimum levels of performance

What You Have

Experience in Digital/Technology Account Management Demonstrated partnerships with large clients and proven track record as a trusted advisor to clients Proven success in launching new products services and technology solutions to Global 1000 audience Prior experience managing global clients, in particular brands, internal teams and subsidiaries of multi-national brands and an understanding of the cultural and regional sensitivities of such work Deep understanding of the digital marketing industry and available products, in particular the local search space, with the ability to credibly articulate strategic insights for clients that are based on data/research Ability to articulate the distinct aspects of products and position them against competitors Leadership in developing world class client presentations / QBR leadership Ability to thrive in a fast pace environment with tight deadlines Ability to build and maintain internal working relationships across global offices Die hard drive to make clients successful Proven domain expertise in a vertical, industry or topic

#LI-DD1

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.

Annual Base Pay Range$109,350—$244,500 USD

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.