Job Description:

The Role

The Director, Delivery Enablement blends a passion for delivering value to customers with an emphasis on continuous improvement. This role is instrumental in leading, influencing and improving our Delivery System processes and co-ordination of work across WI, HCG, and other BU’s in Fidelity. A structured and organized approach as well as a natural inclination to get things done through others will be key to success.

The Expertise and Skills You Bring

7+ years’ experience in project management, change management, or transformational rolesA passion for understanding and problem solvingKnowledge of the product management lifecycleExperience with Strategy and Planning and ability to connect strategy and planning with execution of workStrong knowledge of Agile methodologies and structuresExperience in facilitating meetings with Sr LeadersExperience with Agility Health, Jira & Jira Align tools is preferredProficient in MS Word, Excel, Sharepoint and PowerPointA desire to help get value out of our delivery practices by focusing on work that helps leaders and their teams them do their jobs betterStrong organization and project/program management approachConfidence to present to and communicate with executive teamCultivate support, lead change, and drive acceptance at all levels of the organization, up to and including the executive levelAbility to assess business needs and identify/coordinate the team to solve a variety of problemsStrong coaching, mentoring, and facilitation skills to lead and help train the end user communityAnalyze complex issues and determine what the correct course of action is to solveData driven approach for finding solutionsStrong written and verbal communications skillsOperate with a can-do attitude despite uncertainties and business flux

The Value You Deliver

Work with Delivery Enablement leaders to identify, define, and deploy changes to our WI Delivery SystemTake the lead on communications for changes related to Enterprise standards, WI Delivery System, and Delivery Enablement officeCreate and document relevant measurement structures to measure value of deliveryUse data to analyze efficiency of delivery system and suggest organizational alignment changesActively sharing relevant insights, knowledge, standard methodologies, and developments across the organization

The Team

The Delivery Enablement office supports the Workplace Investing (WI) business unit through maximizing the effectiveness and efficiency of the WI Delivery System. We do this through utilizing a standard delivery model that enables common language, consistency of practice, and adoption to change. Our office includes delivery consultants, executive coaches, and change management leads and supports programs and products and services within WI and Fidelity Healthcare group.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.