Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Director, Digital Program Management

Summary

The Director, Program Management, Digital leads the delivery, scope, budget, value creation, and management of multiple highly visible technology programs at Shake Shack. The role is responsible for strategically managing and delivering several transformational and operational business initiatives across the enterprise supporting both internal and external resources with a focus on digital and restaurant applications and experiences.  

Key Responsibilities

Build, manage, and operationalize complex, cross-functional, program plans that focus on on-time delivery, stakeholder management, dependency identification, risk mitigation, and budget management in support of the corporate strategic plan
Own and communicate project metrics & process (agile and waterfall) to help stakeholders understand what is being delivered when, program status, and improving overall feature delivery – visibility and comms to Director, VP, PMO, and Executive Team Members
Actively establish and manage small to large Opex and Capex budgets across multiple projects
Strategic Agility - can see ahead and anticipate future consequences and trends accurately, has a broad knowledge and perspective, is future oriented and can be creative when thinking about solutions  
Manage, mentor, and build a team of FTEs and vendor resources to achieve business and personal career goals.

Knowledge, Skills, Abilities

Demonstrated ability championing and introducing agile practices and processesFlexibility to adapt project management approach and leadership style to the context and constraints of each project. Worked previously in an eCommerce, Retail, Hospitality, QSR Domain and/or digital agencySuccessful track record of working in cross-functional environments delivering features on time and budgetHistory of successfully planning, estimating and delivering complex software delivery and align with the budget and timelines while managing 3rd party vendors.Have played Program Manager or Solutions Delivery Manager role for Medium to Large companies.Creates focus for others by quickly identifying what is important and eliminating roadblocks. Excels at leading diverse teams and possess the necessary soft skills to be successful including strong interpersonal and communication skills, ability to negotiate and resolve conflicts and building commitment within a team and relating well to all kinds of people to build constructive and effective relationships. Quick and versatile learner that quickly grasps the essence of and underlying structure of ideas, technology/systems, processes, etc.Confident, self-aware team player open to receiving and providing, effective feedback.

Related Experience

8 to 10 years leading technology program management or solution delivery functions in a medium to large companyExperience working in and establishing Agile and / or Waterfall principals for successful delivery of various technology and business projectsExperience managing 3rd party vendors – onshore, nearshore, and offshoreExperience working with project management and communication tools like Jira, SmartSheet, Excel, and Powerpoint

Education Requirements

Bachelor's Degree

Degree in Information Systems,  Business Administration,  Related Field
 

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability Insurance*

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care Accounts*

Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $141,550.00 - $192,050.00

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.