Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:

Owns and manages Supplier Lifecycle operations and continues to drive Champ/Challenger Supplier model for Digital Technology globallyManage and maintain external vendor relations within Digital TechnologyPerform as functional bridge amongst external vendors as well as internal DT stakeholdersCoordinate all vendor management tasks inclusive of working with external vendors and internal employeesEnsure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.Help and coordinate vendor processes and methods to approve vendorsEnsure to track, measure, report and evaluate vendor performanceTroubleshoot all vendor problems and present to management as requiredParticipate to formulate workflow processes, methods, and policies for applying vendorsEnsure to collaborate with DT stakeholders to assure vendor partners are effectively managed plus contracts are completely leveraged.Prepare processes for as well as manage analysis, selection, and transitionMonitor contractual agreements for all DT (Digital Technology) SuppliersStimulate steady process enhancement to present increasing operational efficiency in entire business partner processesSupport to explore expansion across new business lines outside of DT.Responsible to perform governance coordination with business stakeholders to measure executive/business satisfaction for vendors performanceResponsible to perform monthly, quarterly vendor performance reviews for stakeholder satisfactionResponsible to perform financial performance management, Invoice management, budget support (Capital and Expense) and Contract pricing adjustmentsLead Supplier Lifecycle Operations (SLO) product implementation on NOW platform and operationalize it to yield benefitsResponsible to perform service and work order managementInitiate SOW PURs and manage them until PO creation by working with various internal stakeholders, e.g., Sourcing, Procurement, Legal, Finance, Supplier enablement, etc. teamsManage contract change controlPerform SLA and Performance validationResponsible for Project performance management, performance trending and corrections and maintain performance management recalibrationProviding reporting (scheduled and ad hoc) as need to support the DT Suppliers Governance activitiesConducts strategic stakeholder management conversations with all levels of business employeesAdheres to policies and procedures for all cross-functional processesDevelops and manages budgets associated with the DT Supplier Lifecycle Operations and transition spend to DT Strategic suppliers

Qualifications

To be successful in this role you have:

10+ years previous experience managing globally diverse support teams for a globally diverse Fortune 500 organization10+ years of experience and very strong understanding of the Supplier management activitiesExperience interpreting contract terms and conditionsDemonstrated ability to use ServiceNow platformStrong customer focus and demonstrated experience meeting stakeholders’ satisfaction and requirementsProven supplier management skills and setting and measuring SLAs and KPIsExcellent analytical and problem-solving abilitiesAbility to efficiently manage multiple initiatives simultaneouslyStrong interpersonal relationship, team building, collaboration, and objective facilitation skillsProven ability in stakeholder managementDemonstrated ability to manage tasks and projects to required deadlinesExcellent written and verbal communication skillsAbility to research supplier management market trends.Candidate must have demonstrated and be prepared to exhibit initiative and ownership of project successAbility to set goals and objectives, prioritize, and manage situations to satisfactory completionSelf-motivated with the ability to exercise independent judgment with minimal direction from supervisorStrong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignmentsExcellent verbal, written, and presentation skills, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally be able to speak to all levels including executivesSolid understanding of process orientation, project management techniques, methodologies and best practices

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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