Responsible for directing and overseeing the 3rd party applications utilized by the Maintenance and ROC teams. Implement and enhance consistent engineering practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services, plant maintenance, telephone operations, service delivery, and network operations. Manage platform health and vendor relations for 3rd party support applications. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Lead an innovative, collaborative cross functional work team to implement processes and enhancements to tools utilized by Maintenance and ROC teams.
Oversees designated platforms which may include, but not limited to network engineering, network testing and reporting, construction projects, and related equipment requirements.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Evaluates and consults with all levels of leadership regarding technical operations, strategic planning of rebuilds, network operations, dispatch, and new product development and deployment.
Directs quality control programs for engineering operations and consistent operational procedures.
Reviews selections on bids for contracted projects, and provide recommendations as necessary.
Directs capital budget process, executes approved budget plan.
Ensures current procedures and tests are performed in accordance with Federal Communication commission and other Regulatory enntity standards.
Oversees the maintenance of records as required by the Federal Communications Commission and other government agencies.
Ensures adherence to company TQA policies.
Leads and participates in succession planning.
Performs other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced Knowledge of HFC, Advanced Video, IP Networks, and Telephony
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Advanced knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Comprehensive understanding of HVAC and power distribution systems
In-depth knowledge of Analog Transmission Line Theory
In-depth knowledge of Electronic theory
In-depth knowledge of Federal Communications Commission regulations
In-depth knowledge of Fiber Optic theory
In-depth knowledge of National Electric Code and National Electric Safety Code
Required Education
Master's degree in engineering or related field, or equivalent experience
Required Related Work Experience and Number of Years
Management experience - 7
Engineering experience and/or network operations - 10
Project management experience - 2
Preferred Skills/Abilities and Knowledge
Advanced Knowledge of company products and services
Knowledge of Lighthouse, Pathtrak, Scope, Magellan, Continuity and Genecis
Understanding of Tableau and PowerBI reporting platforms
Preferred Education
Industry and vendor specific certifications and training
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Working Conditions
Office environment
Varying schedules in a 24 x 7 Network Center
Exposure to moderate noise levels
Travel as required
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Job Code : EGN700
2024-42045
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13556 Business Unit: Field Operations Zip Code: 75063
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