Director, Global Fluke Service

POSITION

The Global Service will have operational and expense responsibility for gross $130M revenue business and lead a regional team of around 400 employees, including managing operations activities for laboratories globally Fluke Multivendor service in specific regions.

This role will report directly to the Vice President – Global Operations and FBS for Fluke. This role will develop relationships with stakeholders and formulate a long-term strategy to best position the services business for success globally. This role will be responsible for the management of global service operations, including managing the customer service delivery, customer satisfaction, business development & people/talent management. Success will depend on the ability of the leader to develop, plan, and execute thoughtful business strategies to achieve growth in revenues while upholding a strong commitment to talent and building organizational capability. Strong knowledge of transforming a traditional calibration and repair services business into a modernized lifecycle services business is essential to this role. The individual must be a hands-on leader willing to roll up their sleeves to drive a fully integrated operational and strategic plan.

KEY RESPONSIBILITIES

Integration of multiple service orgs including, AFL, FPL, PHL, Berlin, FNET Gold, and SSO Fluke. Development and execution of a long-term production-service alignment which support the needs of our customers and optimizes capital investment, subject matter expertise, and TAT.  Globalize technical, materials, and operational methodologies to realize synergies. Align leveling and positions to Fluke standards. Develop and implement the strategic roadmap for the region, turning clear strategic insights into aligned actions with a focus on prioritization, execution and people leadership.  Manage day-to-day operational and financial decisions and direction. Develop and refine local policies and procedures to establish, implement and maintain quality service standards, assuring to maximize customer satisfaction. Manage and establish Authorized Service Providers in the region to improve local service support to customers and partners. Build on a strong working culture, with an emphasis on establishing the infrastructure for future scale and accelerating customer expansion. Be a magnet for great talent and build a world class services team to support growth. Create alignment and build consensus with the cross functional teams. Comply with company’s policy and rules on business ethics.

IDEAL EXPERIENCE

Operational Orientation

Ability to drive consistency and excellence throughout multi-site operations on a global scale. Proven experience implementing and driving continuous improvement within an operational environment. Experience leading both technical, materials, and production teams with sorting priorities to the critical few to drive positive outcomes. 

FBS

Experience leading in an FBS environment utilizing PD, kaizen, and champion development. 

People Leadership

Proven track record of attracting, deploying and developing talents; manages performance aggressively by setting a culture of accountability; unifies team around decisions when consensus is not possible.

CRITICAL LEADERSHIP CAPABILITIES

Acting Strategically

▪ Brings new thinking that challenges assumptions and conventional wisdom

▪ Contributes to the development of regional strategy and justifies it with market insight

▪ Describes the trends and evolution of the external market or environment over a 3+ year horizon that 

challenge the current regional strategy

Driving Results

▪ Makes process changes to existing ways of working to significantly improve results

▪ Proactively seeks to improve processes, raising quality and productivity through efficiencies or by 

implementing best-in-class solutions

▪ Enables higher performance by incrementally improving approaches based on calculated risks

▪ Benchmarks performance of business or function against industry best practices in the region

Building Talent

▪ Makes a thoughtful, balanced assessment of the strengths and weaknesses/gaps within the team

▪ Acts on opportunities to increase the diversity of talent in the team

▪ Changes team members out when they are not contributing as expected

▪ Develops the whole team to maximize overall team effectiveness (e.g. team-building exercises)

 

FINANCIAL AND OPERATIONAL HIGHLIGHTS

▪ Fortive ($FTV) is a $7B+ revenue company made up of over 17,000 employees across 50 countries.

CULTURE

The Fortive Business System (FBS) – Continuous Improvement Culture

Success at Fortive does not just happen. Fortive has a proven system for achieving it, based on the concept of continuous improvement at the heart of its values. They call it the Fortive Business System (FBS). FBS was born in the mid-1980s, when Jacobs Vehicle Systems, a Fortive company, faced intensifying competition using lean manufacturing principles. This focused improvement initiative exceeded expectations and evolved into a set of best practices and processes now known as FBS.

 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.