The Director, IT Services is a hands-on, working leader responsible for providing strategic oversight and operational management of IT services within the organization. This role requires not only leadership skills but also deep technical expertise, ensuring that IT operations—including infrastructure management, user support, and security—are effectively aligned with the organization’s business goals and technology strategy. The Director is expected to actively participate in technical tasks and provide direct technical support when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following.  Other duties may be assigned.

Defines and implements the strategic vision for IT services, ensuring alignment with organizational objectives. Develops long-term strategies to enhance IT capabilities, drive business value, and support technological innovation. 

Actively engages in the daily operations of IT services, providing hands-on management, oversight, and direct technical support. Participates directly in technical implementations and upgrades where advanced skills are required. 

Troubleshoots and resolves complex IT issues, ensuring effective delivery of technology solutions, support services, and infrastructure management. 

Leads the development and enforcement of IT security policies and procedures in close collaboration with the Security Oversight Committee (SOC). Identifies and mitigates security risks, ensuring compliance with industry standards and regulatory requirements, while reporting regularly to the SOC on security strategies and risk management.  Works closely with the SOC to ensure alignment on security strategies, risk management, and compliance initiatives. 

Manages and mentors senior managers within the IT department, driving high performance and professional growth. 

Fosters a collaborative environment to ensure cohesive and efficient service delivery across IT functions. Leads by example through active involvement in technical problem-solving and system development. 

Actively engages with end-users to understand their needs, ensuring that IT services align with business requirements and exceed expectations. Develops and maintains clear communication with end-users to set appropriate expectations for IT service delivery and response times. 

Ensures transparent and proactive communication during IT outages, service interruptions, or changes, helping end-users navigate and adapt to evolving IT environments. 

Develops and manages the IT services budget, overseeing capital investments and operational expenditures.  Allocates resources effectively to maximize technology and personnel utilization. 

Oversees and actively participates in key IT projects and initiatives, ensuring successful execution and alignment with strategic goals. 

Leads and contributes to technical design and implementation efforts for projects requiring in-depth IT knowledge. Ensures projects meet quality standards, deadlines, and budget constraints. 

Manages relationships with technology vendors and service providers, negotiating contracts and monitoring service level agreements.  Engages with internal stakeholders to understand their needs and ensure IT services meet or exceed expectations. 

Establishes and tracks performance metrics to evaluate the effectiveness of IT services. Drives continuous improvement initiatives based on performance data, user feedback, and industry best practices. 

Leverages technical expertise to introduce new, efficient tools and processes. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A.           Education/Experience:

Bachelor's degree in information technology is preferred but not required. 

Over 10 years of experience in IT management, with a strong focus on leadership and strategic planning. 

Extensive experience (typically 10+ years) in IT management, with a strong background in overseeing complex IT operations and support functions. 

Proven experience in leading and managing teams, with a focus on hands-on management and direct involvement in IT operations and security. 

B.           Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Convey a skilled phone manner for handling internal and external customer’s issues.

C.           Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

D.           Reasoning Ability:

Ability to work independently; demonstrate initiative and analytical ability; and possess excellent verbal and written communication skills.  Strong analytical skills and a commitment to continuous improvement and innovation. Possess strong attention to detail, and highly organized. Demonstrate the ability to work with minimal supervision and direction. Ability to work well in a fast paced professional office and laboratory environment.

E.           Computer Skills:

Demonstrable technical expertise in IT infrastructure, security, and systems management, including hands-on experience in troubleshooting and system deployment. Hands-on technical skills, including experience with firewalls, hyper-converged infrastructure, Cisco networking, Azure, and AWS. 

F.           Certificates and Licenses:

No certifications needed

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Address:

794 Roble Rd

Primary Location:

HNL- Roble

Position Type:

Onsite

Work Schedule:

Monday-Friday; 8:00a-4:30p

Department:

1046-00016 Clinical Applications