Overview Director, Critical Care Services, Javon Bea Hospital - Riverside Campus The Director of Nursing will have multiple areas of responsibility, and therefore must have exceptional organizational skill, and be skilled at mentoring and developing leaders. The Director plans, organizes, and directs nursing practice for areas of responsibility and does this in accordance with the Health System’s Mission, Vision, Values and Philosophy. The Director ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. Interviews, selects, orientates trains, coaches and mentors and evaluates the performance of partners, providing corrective action when necessary. Performs other duties as assigned. Responsibilities Ability to develop, articulate and implement a strategic vision for Departments he/she is responsible for which align with System and Department of Nursing Mission and Vision. Excellent business acumen and analytical skills. Strong problem solving abilities in complex situations. Strong financial skills; ability to manage budgets and teams to meet organizational objectives. Experience in areas of cost savings, expenditure controls, and efficiencies in health care operations. A visible nursing leader with outstanding relationship building skills. A demonstrated record of success in identifying, recruiting and retaining strong clinicians and unit leaders. Must possess strong physician relationship skills with a proven track record of collaborative partnering with physician leaders. Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is responsible for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility. Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices. Knowledge of accreditation and certification requirements and standards. Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. Demonstrated ability in developing and mentoring staff and colleagues. Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same. Demonstrates decisiveness and an ability to gain consensus where appropriate. Able to align diverse constituencies’ needs and expectations that result in win-win solutions. Strong nursing leader who is customer focused with a collaborative, “can do” attitude. Exhibits a passion for nursing. Serves as a role model and coach for Service Excellence Standards and service recovery. Education and Experience Bachelor of Science in Nursing or Master of Science Degree in Nursing, If the individual has a BSN, a Master’s Degree in a related field is preferred. Must have a minimum of 3 to 5 years of progressively responsible hospital nursing leadership experience. Certification/Licensure Licensed professional nurse in the state of practice Approved CPR / BLS within 90 days of hire date Special Physical Demands While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands. Specific vision abilities required by this job include close vision and ability to adjust focus. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.