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DescriptionACPE is seeking an exceptional Director of Member Engagement to join its national staff as a key member of the team. This individual will play a vital role in enhancing the collective membership experience by overseeing the cultivation of the professional community and increasing the general sense of well-being and belonging for all members.
The successful candidate will manage the coordination and execution of member engagement opportunities, e.g., Communities of Practice (COP), geographically-based gatherings (“Hubs”), annual events, etc. They will also support professional member processes including accreditation and certification. The Director of Member Engagement will contribute to ACPE workforce pipeline initiatives by helping to devise and implement member recruitment and retention strategies for the association.
KEY RESPONSIBILITIES:
Membership Engagement including Recruitment and Retention –
Build, strengthen, and maintain relationships throughout ACPE membership in order to create a sense of ‘professional home’ and belonging for all in accordance with ACPE’s Code of Ethics and commitment to being an anti-bias association.Partner with Professional Well-being Committee to ensure appropriate levels of professional support for all members.Create and manage a small team of Member Engagement Specialists to assist with relationship management, CoPs, geographical gatherings, etc.Collaborate with ACPE Staff and designated committees to plan and execute annual, educational, and special member events; and ensure the proper recording of all pertinent data points for each member engagement activity (including COPs).Partner with the Executive Director, Board of Directors, staff, and key members to devise and implement a data-driven member engagement, retention, and recruitment strategy.Collaborate with Finance Staff to support timely dues payments/renewals.Work with the Fundraising Staff to attract and secure new/elevated member benefits.
Hubs and Communities of Practice (CoPs) –
Serve as Staff Liaison to Professional Well-Being (PWB) Committee to help ensure its duties and main objectives are continually met in response to ACPE’s strategic planning.Oversee the development of geographically-based Hubs and the management of CoPs to make certain there is optimal alignment with the ACPE mission, strategic objectives, and fiscal responsibilities at all times. This includes recommendations to establish, consolidate, and/or dissolve either entity, when necessary.Partner with ACPE staff colleagues to:Review/revise, when necessary, the administrative infrastructure for hubs and CoPs
Actively manage the consistent provision of top-tier support from the national office
Develop and implement communications plan; and oversee coordination ofHub/CoP quarterly reports to ACPE Board of Directors.
Partner with ACPE staff colleagues to:
Review/revise, when necessary, the administrative infrastructure for CoPsActively manage the consistent provision of top-tier support from the national officeDevelop and implement CoP communications plan; and oversee coordination of CoP quarterly reports to ACPE Board of Directors.
Professional Development and Member Processes -
Collaborate with Professional Well-Being Committee in managing peer reviews, including issuing reminders; tracking, reviewing, and approving submissions; and analyzing reviews for trends that may require elevated attention.Liaise with ACPE Commissions (i.e. Professional Ethics) and other consultative resources as required to fully address complaints.Liaise with education program staff and members in support of ACPE processes including accreditation, certification, and professional development.Partner with assigned committees and staff to quickly resolve member issues and ensure timely responses to all inquiries.Other Duties - As assigned by Executive Director.
Competencies:
Familiarity with the needs, hopes, and resources of educators, spiritual care practitioners, and therapists.Strong relationship cultivation skills with commitment to a high level of customer service.Excellent oral and written communication skills to interact effectively with members and customers outside the organization.Demonstrate problem-solving skills and ability to anticipate needs, determine priorities, and meet deadlines consistently.Exceptional organizational skills with keen attention to detail.Experience with database management; comfort with learning new software and applications.Experience with Microsoft Office Suite including SharePoint.Ability to prioritize and follow through effectively.Expected Hours and Travel:
Full time; hybrid position.Business hours between 7am and 7pm, M-F.Approximately 50% travel required throughout the year.Weekends and evenings will be required for annual meetings and events.This is a full-time, exempt position. This position will be hybrid or remote (for out-of-state candidates only). Remote will require regular travel to Atlanta for meetings and events. Travel will also be required for annual member programs and events. Total travel expectation for position up to 50%. Management reserves the right to revise these conditions as needed based on business needs.
MINIMUM QUALIFICATIONS:
ACPE Certified Educator with deep knowledge of the association's unique standards for experiential learning and a proven-track record for successfully delivering necessary, high-quality outcomes. A master's degree in theology, education, or related field, and five years of experience in organizational learning or related field (up to ten years preferred), OR an equivalent combination of education, training, and experience. Familiarity with the needs, hopes, and resources of educators, spiritual care practitioners, and therapists. Experience with database management; comfort with learning new software and applications. Experience with Microsoft Office Suite including SharePoint.NOTE: Tasks related to this position can be performed remotely with only occasional supported visits to an Emory University location. Emory reserves the right to change this status with notice to employee.
Emory Supports a Diverse and Inclusive CultureEmory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.
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