**About ETS:** For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities. With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve. The Skills for the Future Initiative is a joint endeavor of ETS and The Carnegie Foundation for the Advancement of Teaching to radically transform education from time-based to competency-based and to build an undergirding assessment system to capture evidence of what's most important for success in high school, postsecondary education, and jobs in the 21st-century economy. The joint initiative leverages ETS and Carnegies history of excellence in assessment and learning science and will drive a paradigm shift in education. Recently, ETS acquired MTC (Mastery Transcript Consortium) as a wholly-owned subsidiary to accelerate the future of this work ( https://mastery.org/ ). ETS seeks an experienced Director, Member Engagement for Mastery Transcript Consortium (MTC) to lead design, development, and delivery of services to MTC’s rapidly expanding global and national membership of individual public and private schools, as well as micro schools and non-traditional learning organizations. A leading advocate of competency-based learning models, MTC plays a unique role in enabling schools and learning organizations to issue credentials that document and provide evidence of participants’ learning and accomplishments in relation to locally targeted skills and competencies. MTC develops tools that help educators and learners capture knowledge and skills gained regardless of where this happens. **Onboarding & continuous member engagement** + Design, implement, and optimize MTC’s systems/processes for onboarding and supporting new members, and guiding them through the full member lifecycle. + Promote and track members’ active use of MTC GROW, a digital strategic planning tool that advances members’ JML. + Support and drive increased levels of member engagement by deepening understanding of member needs around use of MTC’s digital solutions and improving MTC’s ability to address those needs by adapting/iterating digital tools and resources. + Leverage CRM data to strengthen service delivery while collaborating with other staff to ensure accurate and timely account management records for members in Salesforce. **Resource development, professional learning & dissemination** + Ensure development and promotion of effective communications/marketing materials that capture the benefits and use cases of MTC’s digital products. + Oversee/support continued development and enrichment of digital and peer learning resources provided for members in the MTC Member Platform. + Utilize varied dissemination strategies to build awareness of and engagement with MTC member resources (e.g., blogs, bimonthly newsletters, LiveFeed, social media, customized prompts, member resource exchanges). + Design and lead/facilitate monthly professional learning webinars for members to deepen understanding of mastery learning and associated use of competency-based learning records. + Target, vet, and broker partnerships with other intermediary organizations that can provide complementary services and meet on-the-ground needs for school change support and coaching. **Member Meetings/MTC Symposium** + Lead design/redesign and implementation of MTC’s now-annual member Symposium, in context of MTC’s new partnership with Skills for the Future (SFF). This responsibility includes program design, event planning, facilitation, engagement of speakers and presenting organizations, etc. It currently represents a significant portion of workload during 4-6 months of the year. **Sending Schools** + Ensure effective alignment and collaboration with Chief Learning Officer and higher education team members supporting the growing cohort of MTC “sending schools,” which receive more customized services. + Build engagement of/resources for high school counseling staff as part of overall services for individual members. **Member Renewal and Retention Strategy** + Partner with the MTC team to design and implement updated member renewal processes. + Conduct email campaigns to re-engage less active members. **External Presentations, Field Outreach, and Site Visits** + Represent MTC at relevant national and regional conferences and events associated with competency-based learning; submit proposals and coordinate panel presentations highlighting MTC members. + Conduct/facilitate site visits to MTC member schools as resources allow; support development of case studies/story-telling resources to amplify proof points and lessons learned. + Facilitate responses to national media as appropriate. Adhere to ethical standards and comply with the laws and regulations applicable to your job function. + Must have 5+ years’ experience working in roles with direct correlation to the responsibilities described in this position description. + Master’s degree in education, policy, business administration, or related field preferred. + Demonstrated understanding of competency-based education and associated school change and implementation practices + Demonstrated experience identifying and meeting needs of targeted customer/stakeholder groups (could be in context of leading a school) + Ability to leverage technology to design and optimize a scalable service model + Exceptional interpersonal skills + Strong user empathy + A high-energy, team player mentality + A thoughtful, detail-oriented and data-driven approach to your work + Excellent written and verbal communication skills + Outstanding organizational and time-management skills + Experience leading/working within innovative public K-12 schools implementing learner-centered approaches to teaching and learning, OR relevant experience leading customer success function within edtech organization(s) offering K12 software products. + Strong networks/relationships in the K12 education sector, particularly with organizations focused on competency-based learning. \#LI-NK1 \#LI-REMOTE **ETS believes in a Total Rewards philosophy for our employees, and they include:** + Health, Vision, Dental insurance plans to choose from + Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access! + Generous PTO and vacation time to balance your work and life + Additional 8 hours of PTO for volunteer work + Retirement plan (401(a)) and traditional Roth (403b) with company contribution + Commuter Benefits, Pet Insurance, 1 year subscription to Calm App **ETS is mission driven and action oriented** + Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees. + How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you! + Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice. **ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.**