Director, Operational Risk Management – Independent Monitoring and Testing

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

Operational Risk Management is looking for a Director of Reporting to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities:

Lead an independent testing and monitoring program based on an annual risk assessed plan and testing methodology  
Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan
Independently monitor operational risk trends and activities 
Lead and perform an effective challenge process based on a defined criteria and build in to annual plan 
Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks 
Coordinate a holistic, de-duplicated independent risk assessment process
Proactively identify areas for high risk for intervention
Lead cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies
Drive reporting to the Enterprise Risk Management Committee, Board of Directors, and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice 
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications:

At least Six years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) with solid understanding of critical operational risk management lifecycle activities
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Proven and demonstrated history and ability to manage large teams spread over geographies and with varying backgrounds
Excellent qualitative analytical skills and project management skills
Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU (Business Unit) / Tech counterparts
Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Management, or related field / Advanced degrees (e.g., MBA, MSc) or certifications 
Or Experience in at least one of the following:
Defining and enhancing processes for identifying and assessing operational risks
Managing independent testing of operational risks
Coordinating an independent risk assessment process that looks holistically across business units
Overseeing the production and aggregation of operational risk reports, performing quality control on reporting and ensuring quality reporting tools are utilized
Overseeing testing processes including process risk self assessments
Providing independent monitoring of operational risk trends and activities

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

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