UPMC is excited to invite you to apply for the Director of Operations position! This full-time role requires frequent travel to our practice locations, primarily in Erie County. The position offers a Monday to Friday schedule, with day shift hours from 7 AM to 5 PM—no weekends or holidays required. We are seeking a candidate with medical office experience, ready to work with a dynamic Physician Network and contribute to the continued success of our operations. Apply today to join a great team and receive a robust Totals Reward package! **Responsibilities:** + Supervise coding and charge entry staff to improve revenue processes and address insurance and reimbursement issues within community-based BU. + Foster a culture of service excellence by consistently meeting internal and external customer requirements. + Lead assigned committees and oversee special project activities, providing direction and leadership. + Implement and evaluate quality initiatives to improve patient outcomes, including patient access and satisfaction efforts. + Collaborate with managers and division chiefs to develop action plans that exceed customer expectations and improve service levels. + Develop, monitor, and manage BU operating and capital budgets, ensuring compliance with financial goals across departments. + Oversee charge lag processes to ensure timely fee entry into EPIC systems and maximize reimbursement strategies. + Manage human resources functions within BU, including recruitment, performance evaluations, and staff mentoring, while ensuring compliance with regulatory standards. Required: + Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 5 years of experience + OR - Bachelor's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / FMR Program Graduate / 3 years of experience + OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / 3 years of experience + OR - Master's Degree in Health Care Administration, Business Administration, Finance, Accounting or related field / Fellowship Program Graduate / 3 years of experience Preferred: + Advanced knowledge of applicable federal, state, and local laws as they pertain to physician BU management + Knowledge of revenue cycle, physician billing, and contracts **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**