JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How We support the Whole You:  

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

401(k) plan with matching company contributionsMedical, Dental & Vision Care6 weeks of paid parental leave at 100% of salaryPaid Time Off and Company Holidays
 

Location: Seattle, WA in office 5 days a week

What this job involves - The Director of Operations serves as a business partner and leader to the local Leasing business in JLL’s Pacific Northwest region.  The position is located in Seattle and also supports the Bellevue and Portland corporate offices. The position will partner closely with the local Broker Leads, with specific oversight of the Sales Coordinators.  This role reports to the Executive Director of Operations for the West and partners with other Directors throughout the region to help drive consistency and collaboration. This role involves streamlining processes, managing day-to-day operations, supporting business growth initiatives, and ensuring the firm’s operational efficiency.

We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and IT enabling programs that improve productivity and expand capacity at all levels in the market.  The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment.

Key responsibilities

Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all function partners and business linesPartner with Broker Leads to achieve business objectives and firm/regional initiatives, perform business support activities, ensure transparency, and build a culture of trust and teamwork within Brokerage and broader officeEnsure alignment between Marketing, Research, Sales Enablement and Sales Coordinators) to provide best in class support to producersDrive adoption and utilization of firm’s sales enablement and technology platformsDevelop and motivate a high-performing operation (salest coordinator) teamWork with recruiting/HR for hiring and onboarding of new team members Identify learning opportunities and provide training as neededDevelop retention and recognition program for high value talentManage marginal performersPartner with Finance to ensure complete, accurate and timely reportingClosed transaction processingEnsure AR over 60 days < 5%Meet KPI metrics and margin targetsEnsure regular review/updates of pipeline (WIP)Ensure compliance with Firm’s, region and or local market specific policies, including expense policies and pre-approval requirementsEnsure accurate time reporting by direct reports and provide timely approvalsPartner with regional leadership to develop and manage operational budgets, ensuring cost-effective practices while meeting business needs.Monitor key financial and operational performance indicators to ensure alignment with company goals.Oversee forecasting efforts and ensure deal pipeline accuracy.Expense management and policy oversight.Ensure all policies and procedures are communicated effectively and adopted by team membersResponsible for overall corporate culture, reward & recognition programs, mentor programs, events, and employee engagement initiativesMaintain required competencies around all required software including, but not limited to, Microsoft Office suite, OneDrive/SharePoint, LeasingOS, Dealio, CoStar, Blackbird, CRM, and others, as requiredImplementation of additional learning opportunities for self and teamTrack and update all salesperson/broker and all corporate business licensesIdentify process improvements, be solution-oriented, and drive change managementPartner with regional Facilities team and to ensure all facilities needs are met,  including office renewals, moves, restacks and relocationsPerform other duties as requested

Interested?  An ideal candidate would need to have the following qualifications:

Required

5+ years prior management experience and prior business operations experience – in commercial real estate industry a plusBachelor’s degree in Business Administration, Finance, or related / equivalent preferred but not requiredStrong background and work experience in Finance, P&L / budget oversightDemonstrated leadership ability with collaborative management styleCritical thinker with high emotional intelligence and strong conflict management abilityStrong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriateProven experience developing high performance teams; high employee engagement and effective delegatorExcellent project management ability; solution oriented, organized and resourcefulDemonstrated commitment to high professional ethical standards and confidentialityComfortable working in a fast-paced sales environmentTravel required (approximately 10-25%)

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Estimated total compensation for this position:

120,000.00 – 120,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.