We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) Operations is comprised of Loan and Deposit Operations. Loan Operations provides operational support to core lines of business by delivering end-to-end loan and trade operations services, including loan closing, servicing and compliance functions. Deposit Operations supports commercial and consumer banking through the delivery of wire and ACH processing, item (check) processing, debit card services, fraud monitoring, client onboarding functions, and exception processing. **What You'll Be Doing** The Director of Operations Management (Director) provides senior leadership and direction to a major US Operations division, which may encompass several large, complex, or more risk intensive operations departments. The Director will be responsible for the performance and results of this critical division and ensure that the bank’s strategic, transformational, and tactical objectives are being met. In addition, there is a strong emphasis on effectively running, protecting and transforming the bank to support the bank’s growth and complexity, to meet regulatory and risk demands, and to meet internal and external client expectations. To be successful, the Director must be a strong communicator and collaborator, focus on a reliable and resilient production environment to support client demands, operate in a well-controlled environment with a risk mindset, effectively acquire and develop talent, embrace diversity, and appropriately build relationships and align with enterprise/Canada standards and expectations. **How You'll Succeed** + You will provide strong leadership and management that will meet strategic, transformational and tactical objectives for the division + You will effectively run, protect and transform the division to meet the bank’s growth, regulatory, and complexity demands + Measure results to assess performance relative to objectives + Develop and maintain strong reporting to manage the business, including KPIs + You will lead and embrace a strong culture that includes an emphasis on communication, collaboration, process improvement, risk mindset, operational resilience, and being a champion for change + You will ensure day-to-day activities are effectively managed, including implementing and adhering to policies and procedures + Collaborate effectively with partners across TI&I and internal partners outside TI&I including, Treasury Management, all lines of business, HR, and Risk functions + Effectively manage and oversee third party vendors + Acquire and develop talent + Embrace and promote a culture of diversity and inclusion + Build strong relationships with enterprise/Canadian CIBC partners and align with appropriate enterprise standards and expectations **Who You Are** + **You have 10+ years of management experience** with the proven ability to manage a team of employees. + **You can** **demonstrate** **experience in** leading an operations function within a large banking organization with extensive experience in risk and control focus in loan operations. . + **You’re** **goal-oriented** **.** You’re motivated by accomplishing your goals and delivering your best to make a difference. + **Your influence makes a difference.** You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. + **You act like an owner.** You thrive when you're empowered to takeinitiative, go above and beyond, and deliver results. + **You give meaning to data.** You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do. California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html) At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $150,000.00 - $180,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. \#LI-TA **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** IL-70 W Madison St, 9th Fl **Employment Type** Regular **Weekly Hours** 40 **Skills** Analytical Thinking, Business Operations, Mentoring Staff, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Resource Allocation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.