Director, People Services **Location** North Carolina **Role Type** Permanent **WHO WE ARE** ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace that is diverse and inclusive. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. **What You Will Do** - JOB SUMMARY Responsible for overseeing the Americas Region people operations, ensuring service delivery meets the standards outlined in the Company’s P&C Service Delivery Framework. Guided by our corporate behaviors, responsible for prioritizing consumer needs, driving collaboration, and ensuring accountability in decision-making, leading with purpose and aligning actions with our commitment to inclusivity, innovation, and delivering high-quality results that drive both immediate success and long-term growth. - WHAT YOU WILL DO **Strategy, Design, and Implementation** + Utilizing proven and established experience in People Services to effectively create, implement, embed the Company’s People Service strategies, plans, actions with agreed measures, metrics to ensure high-quality delivery of people services transactional tasks + Represent America’s region in actively influencing, contributing to design, delivery, embedding of Global People Services strategies + Supports successful setup of Global P&C People Services organization at regional level, ongoing success of P&C Service Delivery + Work with Global P&C Teams to develop detailed process, other improvement plans, own the implementation of changes across region + Lead, contribute to evaluations, pilots, implementations of leading-edge people services tools to ensure continuous improvement **Team Leadership, Coaching, Development** + Lead, coach, develop, support P&C People Services team members to optimize individual, team, business performance, to deliver effective, standardized global P&C processes, advice to business + Partner with wider P&C team to ensure the smooth operational running of BAU P&C processes and service offerings driving consistency and effective best-practice across the Regional Hub model and interlock with Global P&C Operations **Process, Compliance, Risk Management** + Maintenance of regional P&C service delivery model, internal customer contact channels, service delivery catalogue, processes, policies in line with agreed SLA, controls, local legislation + Responsible for management, mitigation of people-related risks, quality controls to ensure team, organization are compliant with labor law, legislation + Monitors effectiveness of P&C tools, technology platforms, ensure they are fully, efficiently utilized across business + Seek to understand any barriers to adoption and work with the wider P&C team to overcome these. Ensure any changes are agreed locally (and globally where relevant) in line with Imperial Brands change processes **Metrics, Data, Continuous Improvement** + Drives data-driven culture of customer service/continuous improvement proactively identifying solutions to improve service to the business across people, processes, technology, comply with local data protection, data privacy policies + Reviews and tracks key local P&C metrics and service delivery on a regular basis, using data to identify key issues, predict future challenges and work with the wider P&C local team and Global P&C Operations team to improve metrics. + Keeps current with industry trends, leverages external vendors appropriately to ensure P&C Operations are keeping pace with market, external benchmarks + Partner with colleagues to implement and effectively utilize appropriate SLA/ KPI/measures to track, measure, evaluate effectiveness of service and solution delivery, determining return on investment and identifying and implementing actionable insights in support of continuous improvement in operating practices, processes Perform other job-related duties as assigned. **Qualifications** - REQUIRED MINIMUM QUALIFICATIONS: Education and Experience: Bachelor's degree in Business Administration, Human Resources, Finance, or related field of study + 10+ years Related work experience: + Leading People Services across multiple locations, creating, implementing clearly defined strategies, plans for seamless operational efficiency/compliance + Driving continuous improvement, transformation across people operations; implementing new systems, improving processes, leading teams through change initiatives + Collaborating, influencing, practical application in large, complex US, global organizations of latest thinking/practice in People Services + Driving improvements in process efficiency, automation, technology adoption across functions + Managing change, transformation initiatives + 7+ Years direct management/leadership experience + Must be 21 years of age or older Knowledge of: + Creating, sourcing, implementing a broad range of modernized, innovative people services solutions for leaders at all levels, customer-centric US environments + Effectively measuring, demonstrating return on investment for People Services + Strategic planning, decision-making within a global context. + Developing innovative approaches to complex challenges in international organizations + Microsoft Office applications + Workday platform Skilled in: + Coaching leaders to optimize performance, their teams through 'direct-access' People Services features + Managing, maintaining accurate data, enabling effective reporting, generating insights for informed decision-making, business recommendations + Communicating effectively at all levels, balancing deep subject matter expertise with practical business priorities + Strategic thinking, collaborating with senior professionals to develop, implement major programs + Managing resources efficiently, fostering strong team dynamics to maintain high-quality standards + Planning, organizing, prioritizing, managing projects or programs Ability to: + Read, write, speak English fluently + Work collaboratively, gaining engagement, buy-in from senior stakeholders, colleagues + Adapt style to get best outcomes in different situations, demonstrating awareness, respect for diverse perspectives + Communicate complex reward strategies to sr leadership, aligning rewards programs with business objectives + Develop, implement innovative strategies enhance employee engagement, align with market trends + Travel domestically, internationally up to 20% - PREFERRED QUALIFICATIONS: Education: Masters’ Degree in Human Resources, Business Administration, or related field of study Experience Employee Relations: Handling complex employee relations issues such as performance management, conflict resolution, disciplinary actions. Knowledge of employment laws regulations to ensure compliance in addressing grievances, investigations, policy enforcement Payroll management: Familiarity with payroll software/technologies, payroll reporting, budgeting, handling pay discrepancies Facilities Management: Oversight of offices services; space planning, maintenance, health & safety, compliance, vendor management License / Certifications: + SHRM Certified Professional (SHRM-CP) + SHRM Senior Certified Professional (SHRM-SCP) + Certified Payroll Professional (CPP) + Certified Payroll Manager (CPM) + Certified Facility Manager (CFM) + Facility Management Professional (FMP) Languages: Ability to Read, Write, Speak Spanish Fluently **Work Environment and Physical Demand** + Requires light physical effort. Occasionally lifts or moves moderate to heavy weight objects (10-50 lbs.). + Walks, sits, or stands for prolonged periods. + Use of manual dexterity and fine motor skills + Requires prolonged machine operation including computer and keyboard equipment. **What We Offer** • Competitive benefits package that includes medical/dental/vision/life insurance/disability plans • Dollar for dollar 401k match up to 6% and 5% annual company contribution • 15 Company-paid holidays • Generous paid time off • Employee recognition and discount programs • Education assistance • Employee referral bonus program • Hybrid workplace – remote / in office • Summer hours • Casual dress policy Monday through Friday **Applicant Information** This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. **Everyone Belongs** **ITG Brands and ITG Cigars provides equal employment opportunities.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com . **SHARE THIS JOB** The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position. All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us atTalentAcquisition@itgbrands.com (Talen%74Acquisition%40%69t%67b%72ands.%63om) . 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