Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research. 

Job Overview 

This position has responsibility for the management and operations of clinical programs and services provided within the pharmacy.  Responsible for the development and implementation of business and departmental operations plans, accountable for quality of service, expense control and effective management of capital and human resources for their assigned division within the department.  Develops, recommends, and implements policies and procedures and establishes goals, objectives, and plans related to the delivery of safe and efficient quality patient care. 

Job Description 

Minimum Qualifications: 

1. Bachelor’s degree in Pharmacy. 

2. Pharmacist License. 

3. Five (5) years of hospital pharmacy leadership experience. 

Preferred Qualifications: 

1. PharmD. 

2. Completion of a general pharmacy residency and a specialty residency. 

3. Seven (7) years of hospital pharmacy leadership experience. 

4. Professional certifications such as Six Sigma, LEAN. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Develops business and operational plans for the department and for specific programs and services within the institution. 

2. Directs the overall operations of patient care programs and services in his / her division 

3. Facilitates interdepartmental coordination and cooperation to identify and address departmental/organizational needs by acting as a liaison between Pharmacy Department and other disciplines. 

4. Maintains drug information services to provide current information on therapeutics to medical staff, nursing staff and other healthcare professionals. 

5. Develops, implements, and evaluates pharmacy services to optimize patient care.   

6. Collaborates with medical staff in order to assure optimal medication management. 

7. Collaborates with physician faculty, other clinical/support directors to ensure effective coordination of services within and between departments. 

8. Oversees the delivery of patient care within the division and ensures optimal levels and continuous improvement of clinical and service quality within the department for all service line customers. 

9. Evaluates costs associated with new programs and therapeutic advances. 

10. Confers with medical staff in developing guidelines for medication use through establishment of task forces or working groups as appropriate. 

11. Provides leadership, effective supervision, coaching, and personnel management to direct reports and all employee members of the division. 

12. Ensures that staff who provide patient care maintain age-related competencies. 

13. Promotes collaborative interdisciplinary teamwork, open communications, and responsible self-direction within and among service line divisions and interdepartmentally. 

14. Maintains constructive collegial relations with division, service line, and clinical/support medical staff. 

15. Ensures compliance with state and federal laws, accreditation, professional, and regulatory agency standards, including quality assurance and licensure requirements within the service line division. 

16. Responsible for ensuring departmental compliance with all federal, state and municipal laws, regulations and ordinances pertaining to safety, wage/hour, employment, discrimination, accreditation, permitting, licensure, certification, reimbursement or other necessary government approvals concerning the manager area of responsibility.   

17. Responsible for tracking quality metrics as defined by accreditation bodies and quality committees.  

18. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment. 

Physical Requirements:  

1. Frequent standing & walking, and lifting of 5-10 lbs. 

2. May required lifting and carrying light loads, including boxes, equipment, and stooping or kneeling 

3. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard. 

4. Requires ability to see medications, computer screen and reports. 

Skills & Abilities: 

1. Knowledge of key therapeutic and research trends in drug therapy. 

2. Demonstrated effective leadership and management experience in clinical, patient care, hospital administration or specialty field. 

3. Knowledge and understanding of the trends and forces shaping the health care delivery system, the provision of care and other emerging issues in healthcare management. 

4. Demonstrated flexibility and initiative to effectively lead change efforts to respond to environmental or organizational changes. 

5. Demonstrated fiscal management capabilities including effective expense reduction, utilization management, budget control and new revenue generation. 

6. Proven personnel management strength including demonstrated ability to select, motivate, develop and retain people and promote collaborative team efforts. 

7. Demonstrated capabilities in cross-functional process assessment, problem solving and process improvement. 

8. Highly developed ability to work effectively with a variety of constituencies, and ability to lead and manage through influence. 

9. Superior interpersonal and communication skills, commensurate presentation skills, in setting from one on one to large groups. 

10. Ability to lead quality and service improvement activities and achieving outcomes that respond to customer expectations. 

11. Knowledge in assessing market opportunities, developing business plans, and implementing programs to respond to such opportunities. 

12. Ability to lead the design and organization of work and allocation of resources to achieve appropriate staffing levels, staffing mix and productivity levels. 

13. Participative manager and leader, advocate of team collaboration. 

14. Results oriented with the ability to balance other business considerations. 

15. Conveys a professional, ethical, and positive image and attitude regarding the corporation. 

Job Profile Summary 

​This role focuses on providing pharmacy related services in a hospital or retail setting.  In addition, this role focuses on performing the following Pharmacy Leadership duties: Controls, directs, and participates in the activities of the organization through a hierarchy of managers and supervisors. Responsibilities also include long-term strategic planning, determining the policies of the organization, and allocating its resources and making decisions regarding organization growth and diversification to accomplish entity's vision.   A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports.  A role that directs a department or small unit that includes multiple teams led by managers and/or team Leaders.  Responsibilities typically include: ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department, problems faced are often complex and require extensive investigation and analysis, and requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.