Cardinal Health's Innovative Delivery Solutions (IDS) business helps providers transform hospital pharmacies into a strategic asset – delivering value that supports the patient throughout the continuum of care. The team's mission is to provide exceptional clinical, supply chain, analytics, and operational expertise to improve patient access, increase quality of care and reduce overall costs. From supply chain management solutions to expert consultative services, Cardinal Health Innovative Delivery Solutions provides a highly comprehensive, universal solution for hospital pharmacies.

What Pharmacy Operations and Account Management contributes to Cardinal Health:

Pharmacy Operations and Account Management is responsible for strategic leadership direction, account management, and fiscal performance for assigned customers. Responsible for long-term relationship building and managing the success of the relationships with customers in order to achieve the goals and objectives identified by the customer and Cardinal Health.

Responsibilities:

Directly lead and develop a team of people leadersManage and maintain high level relationships within accounts & provide strategic direction within accountsCommunicate capabilities and value proposition of all products and servicesMaintain and deepen business relationships to build long term relationships with a goal of becoming a trusted advisorUnderstand and communicate the customer perspectiveAnalyze or review analysis of customer data to identify opportunities to improve profitability and value to the customerAt a renewal opportunity or other significant customer event, take action to renew or revise offerings that maintain or add profitability and customer valueIdentify, collect, and act on sales opportunities including those identified at the delivery levelAnalyze customer business requirements; prepare and present fast-track proposalsWork with customer to identify requirements for complex/high-risk deliveryMonitor account performance measures; execute changes as necessary and perform scheduled reviewsDevelop and manage execution of account plan, including quarterly strategy session with onsite account team. Plan should address actions required in response to projected changes in financial performanceUpdate account plan to address actions that will increase Pharmacy Solution's profitability and long-term value to the customerEnsure resolution of invoice issuesManage business termination including post-mortems and updates to account planContinue development/maintenance of the client relationshipUtilize clinical and business resources to develop and direct corrective actions as necessaryWork with Product Manager and field support to acquire and transition staff, systems, or services resources required to deliver on contractual agreements for new business and changes to existing servicesPrepare individual and summary budget and forecasts; present to Group VP - Sales & Customer Account Management for approvalReview assigned account P&Ls and summary P&L for period-over-period and actual-over budget results; report on drivers for out-of-tolerance conditions and actions takenInterview, hire, and supervise ManagersSet performance targets and provide feedback to Managers

Qualifications:

Bachelors and Advanced degree in related field or equivalent work experience preferredPharmD or RPh with valid pharmacist licensure in any US state requiredExperience in pharmacy operations or related pharmacy backgroundExperience leading and developing a team of direct reports required, with experience managing other people leaders preferredPrior experience managing large, complex customer accounts & experience in deal management and proposalsExperience supporting c-suite executives within broad, large customer basesInfluential leadership skills & ability to impact business decisionsDemonstrated strong presentation skillsInnovative & strategic thought leader with strong critical thinking & problem-solving skillsAbility to serve as a leader and strategist capable of growing a business in a highly competitive categoryPossess a strong sense of teamwork and collaboration including interacting with professionals at all levels & cross functional teamsCandidate will need to live in regionAbility to travel ~75%

What is expected of you and others at this level:

Provides leadership to managers and experienced professional staff; may also manage front line supervisorsManages an organizational budgetDevelops and implements policies and procedures to achieve organizational goalsAssists in the development of functional strategyDecisions have an extended impact on work processes, outcomes, and customersInteracts with internal and/or external leaders, including senior managementPersuades others into agreement in sensitive situations while maintaining positive relationships

Anticipated salary range: $130,100 - $210,315

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 12/06/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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