The Director of Phlebotomy Services is responsible for overseeing the operations of the phlebotomy department, ensuring high-quality patient care and compliance with healthcare regulations. Key responsibilities include managing staff, developing and implementing policies and procedures, maintaining quality assurance, and managing budgets with P and L oversight. The director collaborates with other healthcare teams to optimize patient flow and address customer service concerns. Additionally, this role focuses on colleague training and professional development as well as driving continuous improvement in phlebotomy practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

Lead, manage, and mentor the phlebotomy team, ensuring high levels of staff performance, competency, and morale

Oversee the recruitment, training, scheduling, and evaluation of phlebotomists on a regular basis

Ensure that all phlebotomy staff are compliant with company policies, industry regulations, and best practices

Monitor and evaluate phlebotomy practices to maintain high standards of patient care, safety, and specimen integrity.

Management of the Phlebotomy resource budget and individual Patient Service Center Profit and Loss sheets.

Oversee the continuous education and development of phlebotomy staff with the assistance of phlebotomy trainers

Provide ongoing training on techniques, safety protocols, and patient interaction

Address patient concerns or complaints and ensure positive resolution, fostering a patient-centered environment.

Develop and implement efficient workflows for phlebotomy services, ensuring optimal patient care and minimal wait times.

Ensure excellent patient care through effective communication, compassion, and attention to detail during the phlebotomy process.

Support a culture of inclusiveness and transparency, continuous improvement, excellence, and positive role-modeling.

Collaborate with other laboratory departments (logistics, specimen management) to ensure smooth specimen flow and efficient interdepartmental operations.

Maintain clear communication with medical staff, laboratory professionals, and leadership teams to address patient concerns and department needs.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A.         Education/Experience:

             Associate degree from an accredited institution; or ten years of experience, or a combination of education and experience.  Previous phlebotomy and management experience required.

B.         Language Ability:

            Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.

C.         Math Ability:

            Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

D.         Reasoning Ability:

            Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

E.         Computer Skills:

            To perform this job successfully, an individual should have knowledge of MS Word processing software; Excel spreadsheet software; Workday data entry for Human Resource systems, Atlas, and Sunquest and/or Co-Path laboratory software. Training is performed on the job.

F.         Certificates and Licenses:

Certification by a recognized certifying agency for Clinical Laboratory Professionals preferred (ASCP, ASMT, NCA, etc.).

HNL Lab Medicine is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Address:

794 Roble Rd

Primary Location:

HNL- Roble

Position Type:

Onsite

Work Schedule:

Monday to Friday, 8am to 5pm

Department:

1046-00107 Phlebotomy Administration