Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
As consumer preference for digital payments continues to grow, ensuring a seamless and secure consumer experience is top of mind. The Digital Transformation and Optimization (DTO) team is responsible for optimizing and monetizing the value of Mastercard’s Consumer Solutions through a data-driven approach & product and network thinking.
The Optimization Solutions team, part of the DTO organization, focuses on improving digital authorization performance globally through optimizing existing & building new Mastercard solutions.
As a Director in the Optimization Solutions team, you will be responsible for leading authorization performance optimization for top digital merchants around the world. It includes tracking performance, delivering data-driven insights and recommendations, engaging directly with key merchant stakeholders on implementing optimization solutions, and partnering across the organization to drive alignment and ensure action is taken. You will also support the development of new solutions to address gaps, working closely with global product teams and regional leads. An ideal candidate should be passionate about learning new products and solutions, have a strong understanding of the payments landscape, leverage data to recommend actions and drive to a decision, have strong storytelling skills, and comfortably engage with senior management.

Key Responsibilities
• Conduct data-driven analysis on current and potential opportunities including economic analysis, strategic "tailwinds" and "headwinds" and broader industry benchmarking
• Leverage data analysis to develop actionable content recommendations based on in-depth understanding of Mastercard products and solutions as well as impact of operational changes
• Present data to Mastercard’s customers (Merchants and Issuers) in a more digestible format by highlighting big impact opportunities and collaborating with them on the implementation of the recommendations that were agreed upon
• Partners with a diverse set of stakeholders across the organization to solicit ideas, influence strategy and generate buy-in to proposed actions, while maintaining an objective position
• Monitor progress on all engagements and partner with Account Management, Product and Customer Delivery teams to ensure timely and accurate implementation
• Monitor top digital merchant and issuer approval rate performance in detail and provide regular reports, create best practices, and serve as an adviser to regional teams in their optimization efforts


All about You
• Proven track record in product management, product development or consulting leading initiatives from strategic planning, financial/business case modeling through tactical execution
• Strong knowledge of digital commerce strategies, best practices and trends related to authorization, authentication, transaction routing, fraud, chargebacks, and AI
• Extensive project management and problem solving skills with a ability to efficiently manage multiple projects with external and internal clients
• Drives a data-driven, agile culture as a role model and influencer within Digital Payments team
• Ability to guide difficult conversations to productive outcomes
• Outstanding written and verbal communication skills
• Ability to engage and advance multiple projects at the same time
• Entrepreneurial spirit and global mindset with a passion for learning and using data to solve large-scale business problem

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.