**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Director, Product Management - Global SME Loyalty Overview In virtually every country worldwide, Micro, Small, and Medium Enterprises (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercard’s growth strategy - not only because of their global impact but also because of SMEs’ significant role in the payment ecosystem. Are you ready to revolutionize the world of SME Offers and Loyalty? As the Director of Product Management for Global Small & Medium Enterprises, you'll be at the forefront of driving innovation and growth for our global loyalty platform and programs. Your mission? To develop and execute near and future term strategies that differentiate our Customer Value Proposition, boost customer loyalty, and drive significant growth in business card usage. Key Responsibilities • Strategic Visionary: Deeply understand customer needs, product analytics, and industry innovation to drive the product vision and strategy, maximizing business and customer impact. Develop and execute a comprehensive loyalty strategy for new and existing programs, aligning with broader business objectives. • Customer Champion: Help evolve our customer engagement model, communication strategy, prioritization, and planning/road-mapping practices. Drive customer engagement initiatives to grow our Easy Savings program, delivering exceptional value to our issuer and merchant partners. • Data-Driven Insights: Foster a metrics-driven environment that encourages quality experimentation and sets high standards for measuring product success. Leverage data analytics to uncover valuable insights, informing strategic decisions and showcasing the impact of our loyalty programs. • Product Innovation: Collaborate with and inspire Engineering, Data, UX, and other teams to create compelling products and service value propositions. Lead product adoption through compelling marketing campaigns and sales enablement tools, driving growth in both B2B and B2B2C landscapes. • Operational Excellence: Ensure seamless execution of loyalty programs, collaborating closely with cross-functional teams to deliver flawless results. • Global Partnerships: Foster strategic partnerships with global merchants, aggregators, and digital service providers to expand our loyalty ecosystem. • User Experience: Oversee the global user experience for SME loyalty programs across 178 markets, ensuring a seamless and enjoyable journey. • Thought Leadership: Stay informed about industry advancements, influence their direction, and conduct comprehensive buy vs. build analysis to align with state-of-the-art solutions, encouraging ROI-based decisions. Position yourself as a subject matter expert in loyalty programs, providing valuable insights and competitive analysis. • Team Leadership: Inspire and develop a high-performing global team, fostering a culture of innovation and excellence. What You Bring to the Table • A strategic mindset with a proven track record of delivering results in a complex global environment. • Deep expertise in loyalty programs and platforms, product management lifecycle, and defining digital user experiences. • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. You can turn ambiguous problems and big ideas into an actionable roadmap of features, experiments, research — all with minimal guidance. • Deep understanding of how your products work together — and what levers equate to short v. long-term success. You can quickly understand and translate results and how they ladder up to the larger goal set. • A keen eye for operational excellence, with a knack for troubleshooting complex issues. • Strong business acumen and the ability to communicate complex ideas with clarity and impact. • Exceptional collaboration skills and the ability to influence stakeholders at all levels. • A bachelor's degree, with an MBA preferred. Ready to Make Your Mark? If you're passionate about driving innovation, shaping the future of SME loyalty, and working with a talented global team, we invite you to apply Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard’s security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. **Pay Ranges** Purchase, New York: $170,000 - $273,000 USD Miami, Florida: $148,000 - $237,000 USD