Title of Position: Program Director 

FLSA Status: Exempt 

Department: Supportive Housing 

Salary: $85,000 /year

Reports to: Vice President, Supportive Housing 

Positions reporting to this position: Case Manager, Administrative Assistant 

The Program Director ensures that the goals and objectives are achieved for all HUD and other government funded programs. The Program Director is responsible for supervising various Social Service staff. 

Responsibilities: 

• Ensure that all staff provide effective case management services to clients including advocacy for public benefits. 

• Ensure data is current in all charts/case records and other client data are maintained appropriately. 

• Ensure that the program maintains a minimum of 90% occupancy. • Ensure eligibility of all clients entering the program. 

• Ensure all documentation is complete and maintained as required by funders. 

• Prepare reports as needed for funders, including the Department of Housing and Urban Development (HUD) and Annual Progress Reports (APR) for each contract, as well as consumer satisfaction surveys for the annual HUD renewal program evaluation. 

• Oversee the residence and ensure compliance with all regulatory agencies such as HUD, Housing Perseveration and Development (HPD), and Housing Development Corporation (HDC). 

• Authorize purchase orders and ensure all expenditures are being made in compliance with Win’s procurement policies and procedures. 

• Champion and model the use of Evidence Based Practices (EBP), promote Trauma Informed Care (TIC) and Motivational Interviewing (MI). 

• Collaborate with the Human Capital Department to address recruitment and staff performance.

• Conduct bi-weekly supervision to staff. 

• Complete staff evaluations. 

• Attend program meetings, organization wide staff meetings, and external Supportive Housing meetings. 

• Coordinate property management issues with Director of Housing Management. 

• Conduct chart audits and program data audits monthly. 

• Maintain positive relationships with community partners. 

• Represent the Vice President of Supportive Housing at internal and external meetings as needed. 

• Perform other related duties other duties as needed. 

Essential Functions: 

• Must be able ascend/descend stairs in an (8) eight story building. 

• Must be able to travel to offsite meetings and trainings throughout New York City. 

Qualifications: 

• Commitment to Win’s mission, vision, and values. 

• MPH, MSW, or MA in Health/ Social Services. 

• Minimum of five (5) years of experience as a supervisor or manager including managing budgets. 

• Minimum seven (7) years of experience working and managing three or more HUD programs and contracts. 

• Familiarity with EBP, MI, and TIC. 

• Able to manage boundary setting and cultural reflexivity. 

• Able to provide outstanding customer service to clients and other stakeholders. 

• Excellent written and verbal organizational and communication skills. 

• Proficiency in Microsoft Suite required. 

• Bilingual – English/Spanish a plus. 

Core Competencies: 

• Leading Others: Establish a client centered culture at the shelter by modeling Win values. Demonstrate flexibility, adaptability and initiative. Engage the team to achieve high standards. 

• Facilitating Change: Support critical large scale changes. Develop and meet challenging but achievable goals with the clients’ wellbeing in mind. Must understand the change management process and use resources, activities, outputs, and outcomes to envision and manage change. 

• Managing Performance: Monitor performance against standards and share expectations clearly. Give feedback in writing and verbally; document performance concerns. 

• Applying and Developing Expertise: Encourage acquisition of knowledge and skills. Apply technical knowledge to solve problems quickly and effectively. Must pay attention to detail. 

• Communicating and Collaborating: Work collaboratively. Rely on and support the team in achieving results. Use effective verbal and written communication with appropriate tone. 

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT 

 Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.