Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

The Director, Quality, Safety and Patient Family Experience is responsible for leading teams focused on improvement work for safety, process improvement, clinical effectiveness and patient family experience to meet the needs of the organization. Responsible for the day to day operations of the Center for Quality and Safety. Leads with flexibility and adaptability and escalates barriers to Sr. Director, Quality, Safety and Patient Family Experience promptly to mitigate issues. Leader embodies Lurie Children’s core values. Provides clarity by defining roles, responsibilities and priorities and helps team members grow and develop by identifying gaps and giving frequent feedback.

This position reflects the mission, vision, and values of Lurie Children's, adheres to its Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards.

Essential Job Functions:

Cultivate an understanding of the value of improvement science and the talents and skillsets within the Center for Quality and Safety throughout the Lurie Children’s enterprise.Support the Senior Director in promoting a culture of continuous improvement and deploying the tactics required to execute the system-wide strategic vision for quality and safety.Coordinates with operational and clinical leaders to drive the incorporation of high reliability organization principles and improve safety, quality and patient family experience.Collaborates with the portfolio manager to guide the prioritization of improvement work identified through the portfolio management function.Collaborates with Program Director to expand improvement capacity and capability.In partnership with the Senior Director, develop, implement and sustain competence-based orientation and training.Demonstrates use of formal quality improvement methodologies, incorporation of high reliability organization principles and consistently learns from all available evidence and data.Analyzes internal quality data, as well as external comparative data (SPS, PHIS, HEDIS, NRC, peers) to identify trends and opportunities for improvement.The authority to hire, separate, promote, demote, write and administer performance evaluations. Promote and integrate academic activity both internally and externally.  Other job functions as assigned.

Knowledge, Skills and Abilities:

Master’s degree required. Clinical degree (Bachelor’s degree of Nursing or Pharmacy) preferred.Minimum 3-5 years clinical, quality improvement and/or leadership experience preferred.Basic project management and business analysis skills. Familiarity with improvement methodologies, e.g., Lean or Six Sigma, preferred.Good written, interpersonal, organizational, and problem-solving skills.Ability to present and communicate effectively with staff and management across the organization.General understanding of healthcare quality, patient safety, and regulatory issues.Competency with Microsoft applications: Excel, Word, and PowerPoint.Familiar with data management, including interpreting and summarizing statistical data.Project management and collaboration skills preferred.

Education

Pay Range

$110,240.00-$181,896.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities

Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org