T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.
T-Mobile is transforming the traditional retail experience from a simple transactional interaction to an inspiring journey of discovery and connection. The Director of Retail Strategy at T-Mobile will be responsible for driving innovation in the in-store experience, positioning T-Mobile as a front runner in the industry. This role combines strategic vision, team empowerment, and a commitment to excellence, ensuring that T-Mobile’s retail strategy reflects our dynamic brand and forward-thinking culture. The Director will inspire a talented team of experts in customer experience, insights, analytics, retail technology, and program development, all while fostering an inclusive work environment. The Director is responsible for integrating strategic vision with practical implementation, driving innovation and excellence across all retail operations. This team will create retail experiences for our customers that will inspire them with the amazing service they would expect out of a high-end retailer, as well as learning about all the different ways T-Mobile can help connect them to the world around them!Job Responsibilities:
Define and implement a visionary "Retail North Star" strategy. Apply consistent strategy frameworks to gain insights and guide strategic decisions that resonate with a broad audience. Design interactive in-store programs and experiences that inspire exploration and engagement, bridging the gap between digital and physical ecosystems, to deliver customer love, advocacy, and long-term enterprise value creation.Partner with top technology providers to enhance retail capabilities, prioritizing solutions that support the best customer experience. Lead and manage a portfolio of strategic projects, ensuring outcomes are delivered on time and aligned with T-Mobile’s brand promise. Conduct forward-looking research to stay attuned to consumer trends, needs, and emerging retail capabilities along with competitive industry trends and innovations. Build and maintain a robust measurement capability, using data-driven insights to amplify retail experiences and connect with all communities. Utilize analytics and key performance indicators (KPIs) to optimize merchandising strategies and continuously improve retail performance. Collaborate with executive leadership to align strategies across the Consumer organization, promoting a culture of innovation, continuous improvement and effective decision-making. Mentor and empower a high-performing, diverse team that brings varied experiences and insights to high-impact initiatives.
Qualifications:
Knowledge, Skills & Abilities:
Ability to communicate effectively across team and organizational boundaries to drive and develop consensusStrong communication and people skillsStrong business acumen, data-driven mindset, and the ability to use data to inform decision-makingExcellent communication, negotiation, and influencing skills to collaborate with internal and external stakeholders at all levelsStrategic thinking, with the ability to translate vision into actionable plans and drive successful executionExperience gathering relevant information and resources to inform decision making while evaluating information, identify patterns, and draw logical conclusionsStrong understanding of the application of structured approaches to develop and implement effective strategies, specifically the ability to assess complex situations, identify relevant data, and derive meaningful insights from analysesListen and understand a variety of points of view balancing concerns with data for better decision makingCollaborative, yet influentialFlexible, self-starter, and comfortable working in a rapidly changing environmentDesire for a high level of responsibility and ownership and ability to work with minimal supervisionCreative problem solver and solutions providerAbility to prioritize multiple projects; detail oriented and organized• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.