Summary:

The Director of Servicing BI and Analytics is responsible for analyzing and interpreting data to find patterns, trends, and insights that can help guide business decisions and strategies.  The Director is responsible for creating and editing visual content including reports, charts, and graphs. This position will also work with the Sagent Relationship Manager within IT to challenge Sagent to maximize opportunities from process improvement initiatives around enhancing capabilities relative to their suite of technology. The Director reports to the SVP, Servicing, and works closely with the leadership and staff within the business units.

Essential Job Duties and Responsibilities:

Collect data from multiple sources

Organize data points

Transform raw data into insights

Define the different data types a business collects and produces

Search and analyze large amounts of raw data to identify patterns

Test appropriate use of data to ensure data integrity and report on results.

Collaborate with teams to create reports and dashboards, and communicate findings with upper management and the IT department

Make recommendations for business actions, such as new systems or procedures

Monitor and report on open cases with Sagent to facilitate timely resolution and escalation based on regulatory, compliance and business needs.

Approve CIT and new User Field requests in LoanServ and assist staff with submission and prioritization of SNow tickets to IT for functional enhancements, defects and service requests to Sagent.

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Maintain and continuously seek to improve existing business partnerships

Identifies and defines improvements to existing reporting data sources

Manages and maintains current report catalog including automating manual reports as well as improvements to existing reports

Creates and maintains documentation regarding reporting and associated data

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Proven track record of successfully delivering BI and/or data warehousing projects.

Demonstrated thorough understanding of modern enterprise architecture, hands-on experience with enterprise business intelligence platforms.

Advanced proficiency with SQL code and related-RDBMS query tools. Experience with Snowflake is preferred.

Experience with performance tuning, debugging, issue resolution and perform optimization of reports and dashboards

Sound understanding of BI/Reporting best practices/methodologies in Tableau and WebFocus

Proficiency in Microsoft Access, Word, Powerpoint and Outlook

Creative self-starter who can collaborate across multiple teams creating a consistent engagement theme.

Strong interpersonal skills, especially in listening, problem solving, and influencing, and detail oriented.

Ability to work flexible schedules to accommodate different global time zones.

Adaptable to a fast-paced environment with changing requirements.

Education and/or Experience:

Bachelor’ s Degree from a Four (4) year College or University preferred.

At least ten (10) year’s related experience.

Background in technical or creative writing, preferred.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are difficult. Problems typically impact multiple departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.