Director, Small Business Operations Date Posted: Jan 30, 2025 Requisition ID: 455807 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About Indiana Economic Development Corporation : Bring your biggest and boldest ideas to life as an employee of the IEDC. We are a fast-paced and forward-thinking team charged with pursuing economic development opportunities for current and future Hoosiers in our state and around the world. Our culture embodies the spirit of being bold and working collaboratively to create the economy of the future. The IEDC is organized as a public private partnership led by the Secretary of Commerce and governed by a board chaired by the Governor of Indiana. Be sure to review our comprehensive benefits package offerings below! The Indiana Economic Development Corporation has been recognzied as one of the 2023 and 2024 Top Workplaces by Indianapolis Star. Role Overview: The Director of Small Business Operations is responsible for financial management, operations, and administration of small business programming and initiatives, including the Indiana SBDC, assisting the Indiana SBDC State Director in overall operations by working as a liaison with regional staff around the state as part of the Lead Center team. Salary Statement: The salary range for this position is $80,000 - $85,000. A Day in the Life: Operations: + Develop, implement and maintain operational processes for the Indiana SBDC Network including but not limited to onboarding/off-boarding, monthly reporting, annual compliance, strategic planning, and network operation policies and procedures + Manage data integrity and monitor organizational output and performance utilizing the Management Information System. Specific areas of focus include monitoring progress toward achievement of SBA deliverables, IEDC goals, customer service management, Federal data reporting, and other programmatic needs + Oversee monthly analysis and tracking of performance metrics by regional offices for reporting to the State Director and troubleshoot regional questions regarding MIS input and usage in collaboration with Lead Center staff + Oversight for client, host and stakeholder satisfaction. + Identify best practices and improve internal systems with an eye toward future needs and budget realities. + Maintain continuous lines of communication, keeping the State Director informed of all critical issues. + Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. Financial: + Financial management for small business programs and initiatives including monitoring spending and budget adjustments, and compliance with federal, state, and institutional guidelines. + Oversee processing of invoices and monthly financial packets from regional offices for submission to state and federal funders. + Maintenance and review of Program Income Reports for Regional and Statewide offices. Administration: + Assist State Director in completion of annual SBA grant proposal, including narrative and budget + Assist State Director in completion of annual regional office performance and financial reviews + Generation of monthly, quarterly, semi-annual, and annual reports for funders, stakeholders, and resource partners, including, but not limited to the U.S. Small Business Administration, the Indiana Economic Development Corporation, and regional hosts, including universities and chambers. These reports include metrics/performance updates; uploads to the federal government on quarterly advising activity, and; tracking delivery of workshops, confirming sessions and attendance + Participate in monthly director calls, reviewing performance data and other special projects to assist in achievement of performance goals Strategy: + Advise the State Director on programming, management, and policy matters. + Serve as the management liaison at select internal committee meetings. + Contribute to the development of the Indiana SBDC strategic goals and objectives as well as the overall management of the organization. + Assist Regional Directors as they implement the statewide Indiana SBDC strategic plan and transition program operations. What You'll Need for Success: Education: Minimum: Bachelor's Degree in business, economics, public relations, or other directly related field Preferred: Graduate or professional degree with 5 years’ experience in the business field and/or substantial industry experience Experience/Knowledge: Minimum: + Administrative/business management experience. + Significant computer experience, including MIS administration, using Microsoft Office. Preferred: + Public sector or grants management experience + Financial management expertise – budgets, internal processes, compliance, reporting + Strategic planning, management, and implementation + Project management + Operational experience and knowledge of SBDC program management and administration. Core Competencies: + Results Focused - executes strategy and takes accountability for group results + Business Acumen - practical application of business operations, including finance, operating control systems, human resource management, marketing, public relations + Decision Making and Judgment -the ability to look at complex issues and problems, analyze the data, determine appropriate solutions and make decisions that support the strategic direction + Administration - budget, staffing and operational management + Attention to Detail - ability to develop and review complex documents to ensure error-free quality + Compelling Communication - ability to effectively articulate ideas in written communications and oral communications + Staff Orientation - select, develop and manage associates + Influence - ability to persuade individuals at all levels to buy into concepts and direction + Profit Conscious - manages allocated resources to attain optimum bottom line results + Initiative -takes action on problems or opportunities without being prompted + Energy - stamina to meet the demands of the work environment + Independent Contributor - works independently, is self- motivated, goal oriented, can meet deadlines without significant supervision + Leadership Focus - desire and willingness to coach and develop others + Fast Paced and Diverse - wants a job that changes day to day with a variety of tasks and interactions + Continuous Learner -wants to continuously gain new knowledge, approaches, and experience + Entrepreneurial Spirit - looks at the business as their own and continues to develop and improve it + Positive attitude – servant leadership Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities + Deferred compensation 457B account (similar to 401k plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid new parent leave + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application. Current Employee? 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