Summary:

The Sr. Director of Servicing Non FHA Claims will be responsible for the day-to-day activities related to post foreclosure sale conveyance and claims for VA properties as well as USDA, FNMA, FHLMC and PMI claims.   In addition to expense claims, the Sr. Director will be responsible for title curative actions.  The Sr. Director will be responsible for reducing risk and claims loss severity by providing oversight for functions within the Claims and Title Curative groups including: Post-foreclosure sale and loss mitigation claims filing as well as filing title curative claims with title vendors, rebuttal of penalties assessed by investor/insurers, management of bill backs to vendors, payment of Senior Lien Assessments, facilitate Partial Release with government agencies and curative actions.

Essential Job Duties and Responsibilities:

Responsible to ensure that all post sale and loss mitigation claims functions are completed within investor/insurer timeframe requirements.

Management of Claims outsource vendor and internal staff to ensure in compliance with insurer/investor/guarantor regulations and SOW.

Communication with VA/USDA/FNMA/FHLMC/MI carriers on claim related questions, items, suspensions, error, audit findings, etc.

Provide oversight on claims audits, including responses to internal QC audit findings.

Assist in training, staff development, performance reviews and performance management of assigned staff.

Management to performance metrics to analyze daily activities and implement improvements as needed

Management of penalties assessed by investor/insurer, as well as bill backs.

Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups

Keeps abreast of default servicing industry trends, challenges and best practices and serves as subject matter expert to make recommendations to operations managers regarding directives.

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Assist in identification of business drivers and trends as well as development and execution of strategic plans to address trends.

Determine the most effective way to recover the max amount of funds in a swift manner.

Create resolutions which will enable Freedom Mortgage to meet investor or insurer timelines.

Work with Best Execution to review VA loans for REO in order to both reduce the cost associated with conveyance and identify alternative solutions to reduce loss severity once a foreclosure occurs.

Identify best strategy for disposition of damaged properties.  Coordinate with outside lines of business efforts to reduce loss severity. 

Management of Title Curative cases.  Ensure timely filing of title claims with title vendors.  Rebut final negative decisions where applicable.

Oversight and payment of Senior Lien Assessments to ensure no property loss to foreclosure actions. 

Management of Partial Release requests, ensure compliance with investor and insurer requirements.  Non homeowner initiated, partial release as a "taking" by government agency.

Supervisory Responsibilities:

This position has direct reports. Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Must have a combination of education and experience with knowledge of claims, preservation, REO and analytics, strong compliance knowledge

Excellent organizational skills

Attention to detail with a high level of accuracy

Analytical and problem-solving skills

Excellent communication skills

Ability to meet deadlines in a fast-paced environment.

Education and/or Experience:

High School Diploma or equivalent and twelve (12) years of training experience or equivalent combination of education and experience.

Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience thirteen (13) years of training experience or equivalent combination of education and experience preferred

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact many departments. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.