Position Summary Provide leadership and expertise within the Office of Student Success to design, implement, and oversee student support programs, research, and targeted interventions that proactively address student success outcomes. Develop new and scalable academic support programs and initiatives (i.e. Academic Coaching) for undergraduate students to facilitate academic progression and timely graduation, especially for student populations that could benefit most from support—working closely with colleagues and stakeholders across the university, collaborating and leading the development and integration of promising practices related to student success and student flourishing. Overseeing a diverse and dynamic team, create interventions and programs to help students identify their academic challenges, refine their study skills, and improve their academic performance. Establish metrics and assessment tools to evaluate the effectiveness of academic recovery programs, academic coaching, and tutoring supports at NYU. Serve as a key member of the Student Success leadership team, helping to investigate and understand factors that affect student retention, academic progression, and degree completion. Collaborate to recommend policy adjustments to support academic resource development. Play a vital role in supporting NYU’s student flourishing goals by facilitating collaboratively designed interventions aimed at supporting students’ journeys from acceptance to graduation. Qualifications Required Education: Bachelor's Degree Preferred Education: Master's Degree in Higher Education, Student Affairs, or related field Required Experience: 7+ years progressively responsible professional experience in academic resource support, enrollment management, academic affairs, student affairs, and/or student success-related areas in a higher education environment administering programs and or services. Experiencing supervising staff. Preferred Experience: 7+ years experience leading teams that enhance student engagement to drive student success outcomes Required Skills, Knowledge and Abilities: Broad understanding of academic coaching supports, student services, and academic affairs; Experience developing and evaluating interventions to address barriers to student success; General knowledge of the range of student development and retention theories and the means by which to assess those theories in practice; An understanding of the current research, including promising practices in student success and retention, student mentorship, student transition and development, behavioral science, and community and belonging in order to positively affect key goals and outcomes; An understanding of the factors impacting student retention, satisfaction, flourishing, and graduation, and the ability to use that understanding to recommend, develop, implement and assess practical interventions and process improvements are essential to success in this role; Proven ability to see projects through the ideation, execution and assessment; Excellent written, oral and interpersonal communication skills; Ability to communicate effectively to a wide range of audiences including students and their families, alumni, advisors, faculty and senior leadership/ administrators. Detail oriented and experienced in cross functional collaboration. Additional Information In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $80,000.00 to USD $120,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity Share this job (https://uscareers-nyu.icims.com/jobs/14563/director%2c-student-success-initiatives-and-academic-support/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336115631) Need help finding the right job? We can recommend jobs specifically for you! Posting Number2025-14563 Posted Date4 hours ago(3/4/2025 1:44 PM) Location : LocationUS-NY-New York Hybrid Remote Work ClassificationHybrid: 60% to 80% Onsite DepartmentOffice of Student Success School/DivisionUniversity Enrollment Management (WS1960) Compensation GradeBand 54 UnionN/A FT/PTFull-Time CategoryStudent Services/Athletics