**About Gap Inc.** Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team. **About the Role** In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. Your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include managing a large staff of employees with complex or highly technical responsibilities, overseeing the daily operations of the teams, be the point of contact in operational issues that impact deadlines and deliverables, guide and advise business partners and team members. Must be flexible in supporting our employees on-site and remotely. **What You'll Do** + Responsible for quality of services and advisement in meeting business partner needs in device hardware and application support across all support channels + Responsible for end results of team and shares responsibility over resources, budget and adherence to policies + Build and develop strong cross functional partnerships. Manage expectations and drive to consensus + Influence strategy for the team and establish clear goals and performance objectives that are aligned to team vision and strategic direction. Inspire and drive performance of the team. Measure performance against results. + Build and develop a strong team aligned with GapTech values and competencies with consistent delivery of value to the business. + Manage vendor agreements and day to day engagements and holding them accountable for outcomes + Responsible for the development, monitoring, and analysis of service delivery metrics **Who You Are** + Excellent verbal, written and interpersonal communication skills with ability to present complex ideas in clear, concise fashion to technical and non technical groups; strong presentation skills necessary to inform and influence a wide range of audiences including senior business leaders. + Assess relatively complex situations and analyze data to make judgements and to recommend and drive solutions + Develop plans in collaboration with business partners to drive efficiency to business operations that optimize service and productivity and reduction of costs. + Sound knowledge of concepts and procedures specific to own subject area and a basic understanding of the procedures in other relevant areas **Benefits at Gap Inc.** + Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. + One of the most competitive Paid Time Off plans in the industry.* + Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.* + Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.* + Employee stock purchase plan.* + Medical, dental, vision and life insurance.* + See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer. _*For eligible employees_ Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range: $175,100 - $232,000 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. **US Candidates** Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.