ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.

We are looking for an experienced Director, UX Design to lead our growing Product Design / UX team, designing new features and products on our consumer grade SaaS B2B platform. This is an amazing opportunity for human-centered designers to work on our market leading, enterprise SaaS platform, used by some of the most well known brands in the world. The team will design simple, easy to use products distilled from complex business logic that utilize Machine Learning, Predictive Analytics, Big Data Visualizations and IoT for responsive web and mobile experiences. You will lead all aspects of product research, validation, workflow, interaction design and user testing. 

Key Responsibilities

Manage a team of UX designers, ensuring adherence to our design principles and processes Coach and mentor UX designers for their individual growth and development Collect feedback from multiple types of users and stakeholders to transform ideas and business opportunities into tangible assets that provide clear, usable, useful and desirable outcomes for users Develop data driven solutions that incorporate customer insights and principles throughout the creative process while achieving business goals Design and conduct user testing and analyze and translate into actionable plans Collaborate with Product/Program Managers, Engineers and Designers, and teams across the organization Contribute to and help maintain the pattern library and style guide Create new designs & prototypes, including (but not limited to) high-level and/or detailed user flows, wireframes, and mockups, to effectively communicate interaction and design ideas.

Required Skills & Experience

Experience managing a team of UX designers Excellent online or shareable Portfolio that showcases high quality enterprise SaaS design for highly available desktop and mobile solutions. (Please provide any required password.) Bachelor’s Degree in Interaction Design, Visual Design, User Experience, related field, or equivalent work experience.    10+ years of UX design experience  Experienced in communicating with engineers and advocating for designs and UX during the development process Proficiency with industry standard design tools, preferably Figma

Preferred Skills & Experience

Enterprise SaaS design experience Visual Design skills UX Research skills Understanding of the B2B marketplace Experience designing for transactional systems Familiarity and comfort working with complex workflows and end to end user testing Experience creating and maintaining a design system

Why Work for Us?

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!

In 2021, ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.