The MassHealth Enrollment Center Director reports directly to the MassHealth Director of Eligibility Operations for Eligibility and Member Services.The Director will oversee staff in the Enrollment Center that consists of assistant directors, Administrative Officers, supervisors, program coordinators, BERS and clerical staff.The units focus on day to day eligibility and enrollment activities as well as member and provider customer service, member noticing and education, special assignments, HIX, MA212, MWS, Capitva and MMIS data collection and analysis, enrollment decision support, and staff training.This position will lead, support, and promote organizational effectiveness, consistency and efficiency and facilitate collaborative problem solving, decision making, communication, and consistency across all MassHealth Enrollment Centers and EDMC.Supporting operations requires intense collaboration with senior leadership, Directors in other MassHealth units, as well as interfacing with providers, health plans, collective bargaining units and member advocacy organizations.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Improve customer service and member experience to applicants, members and providers, etc. contacting the MassHealth Enrollment Centers. Ensure that eligibility staff is assigned adequately to meet phone coverage, document processing, walk-in and appeal resolution demands in an efficient and accurate manner.Improve eligibility systems and operational processes at the MEC level by ensuring that all central office policies, procedures, updates and training sessions are communicated to eligibility and clerical staff in a timely and accurate manner.Implement management strategies that establish and support team managers and supervisors so they have the knowledge and tools to adequately support all MECstaff.Monthly, or more often as needed, ensure that team managers and supervisors are fully informed about new strategies, protocols, and labor concerns for consistent and accurate administration.Lead and support HR/Labor/Benefits policies and procedures including but not limited to FMLA, timely and thorough ACES/EPRs, addressing disciplinary matters such as time and attendance and performance. Directors are expected to keep thorough supporting documentation on all matters above.Align operational consistency in all MassHealth Enrollment Centers through supervision of Unit Managers, review and approval of staffing decisions, assignment of tasks, coaching, performance reviews and support for professional development.Ensure that all NVRA policies and procedures are implemented correctly and consistently.Other duties, as assigned.

Preferred Qualifications:

Extensive knowledge of MassHealth policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems.The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.The ability to work under significant time pressures to meet unanticipated demands.The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions.Demonstrated sound judgment with ability to take calculated risksStrong written and oral communication skillsStrong quantitative and qualitative analytical skills and attention to detailAbility to work with people from diverse backgroundsCompetency with common software applications, such as Microsoft OfficeProject management planning, integration, coordination and monitoring.Planning, convening, directing, supporting and overseeing cross-agency project management teams.

About MassHealth:

The mission of MassHealth is to improve the health outcomes of our diverse members, their families, and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence, and quality of life.

For more information about our agency and programs please visit:www.mass.gov/masshealth

Pre-Hire Process:

A tax and criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/coriand click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option 2.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying.

The MassHealth Enrollment Center Director reports directly to the MassHealth Director of Eligibility Operations for Eligibility and Member Services.The Director will oversee staff in the Enrollment Center that consists of assistant directors, Administrative Officers, supervisors, program coordinators, BERS and clerical staff.The units focus on day to day eligibility and enrollment activities as well as member and provider customer service, member noticing and education, special assignments, HIX, MA212, MWS, Capitva and MMIS data collection and analysis, enrollment decision support, and staff training.This position will lead, support, and promote organizational effectiveness, consistency and efficiency and facilitate collaborative problem solving, decision making, communication, and consistency across all MassHealth Enrollment Centers and EDMC.Supporting operations requires intense collaboration with senior leadership, Directors in other MassHealth units, as well as interfacing with providers, health plans, collective bargaining units and member advocacy organizations.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Improve customer service and member experience to applicants, members and providers, etc. contacting the MassHealth Enrollment Centers. Ensure that eligibility staff is assigned adequately to meet phone coverage, document processing, walk-in and appeal resolution demands in an efficient and accurate manner.Improve eligibility systems and operational processes at the MEC level by ensuring that all central office policies, procedures, updates and training sessions are communicated to eligibility and clerical staff in a timely and accurate manner.Implement management strategies that establish and support team managers and supervisors so they have the knowledge and tools to adequately support all MECstaff.Monthly, or more often as needed, ensure that team managers and supervisors are fully informed about new strategies, protocols, and labor concerns for consistent and accurate administration.Lead and support HR/Labor/Benefits policies and procedures including but not limited to FMLA, timely and thorough ACES/EPRs, addressing disciplinary matters such as time and attendance and performance. Directors are expected to keep thorough supporting documentation on all matters above.Align operational consistency in all MassHealth Enrollment Centers through supervision of Unit Managers, review and approval of staffing decisions, assignment of tasks, coaching, performance reviews and support for professional development.Ensure that all NVRA policies and procedures are implemented correctly and consistently.Other duties, as assigned.

Preferred Qualifications:

Extensive knowledge of MassHealth policies, programs and procedures and the ability to integrate this knowledge with new and existing IT systems.The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.The ability to work under significant time pressures to meet unanticipated demands.The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions.Demonstrated sound judgment with ability to take calculated risksStrong written and oral communication skillsStrong quantitative and qualitative analytical skills and attention to detailAbility to work with people from diverse backgroundsCompetency with common software applications, such as Microsoft OfficeProject management planning, integration, coordination and monitoring.Planning, convening, directing, supporting and overseeing cross-agency project management teams.

About MassHealth:

The mission of MassHealth is to improve the health outcomes of our diverse members, their families, and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence, and quality of life.

For more information about our agency and programs please visit:www.mass.gov/masshealth

Pre-Hire Process:

A tax and criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/coriand click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option 2.

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.