Overview:

The position will work with all Departments to direct the labor management and scheduling process to ensure that appropriate staffing requirements are met for the park to drive best in class guest service and park profitability. Responsible for overseeing regulatory and company policies surrounding breaks and working with Internal Audit, Human Resources and Payroll to ensure all policies and procedures are upheld.     

Salary details based on experience: $103,200 - $137,600/yr.   

Responsibilities:Build a Workforce Management team to transform how our labor is efficiently managed Work with park management teams to ensure the park is maximizing both guest service and profitability Oversee labor scheduling processes and provide cross functional support to departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reportsMonitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and General ManagerAnalyze historical trends and future projections to create forecasting, scheduling, and staffing plansWork with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisionsServe as the WFM system owner, working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgradesCoordinate review and deployment of Business Intelligence that impacts on labor deployment and guest satisfactionDefine key metrics to provide managers a solid understanding of business performanceEstablish reporting methods around key metrics related to WFM and ensure KPI’s are metStay current on internal work processes, policies, and procedures and identify recurring problems around them; contribute ideas on ways to resolve identified problemsAnalyze, manage and adjust position training/certification requirements to ensure staffing levels are achievedWork with Internal Audit, HR, and management teams to ensure compliance standards are being metWork with IT to coordinate resources and resolve issues with time clocks or other resources to ensure the time and attendance system and process is working at an optimum level
Qualifications:Degree in related field from accredited college/university or equivalent experience in Workforce Management5+ years of relevant experience working in a leadership role  Excellent organizational skills and ability to communicate clearly and persuasively both verbally and in writingProven training experience with both development and facilitationStrong analytical skills, creative thinking, critical reasoning and intellectual curiosityAdvanced MS Office skills including MS Excel (Pivot Tables/Pivot Reporting, VBA, Macros, VLOOKUP)Strong ability to lead and partner in cross-functional teamsKnowledge of workforce management and awareness of WFM and industry trends and best practicesAbility to work odd shifts, weekends and holidays