Addison, TX, US
1 day ago
Director, Workplace Technology
Welcome page Returning Candidate? Log back in! Director, Workplace Technology Location US-TX-Addison Job ID 316575 Pos. Category Hidden (381869) Pos. Type Full Time Overview

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

 

The Director, Workplace Technology will lead a team dedicated to delivering a seamless, secure, and innovative digital workspace for Concentra employees. This includes medical staff, center operations colleagues, back-office administrators, remote staff and corporate colleagues. This role involves strategic planning, leadership, and operational oversight of end-user computing, virtual desktop infrastructure (VDI), printing, desktop peripherals, and productivity and collaboration tools. The ideal candidate will drive improvements in employee experience, enhance productivity, and ensure the organization leverages cutting-edge technology to meet its goals.

Responsibilities Responsible for the effectiveness and efficiency of all digital workplace solutions including collaboration technologies, device deployment & management, end user storage, desktop virtualization and printing.Develop and implement a comprehensive strategy for workplace technology aligned with organizational objectives.Collaborate with IT leadership to integrate workplace technology solutions with broader IT initiatives.Stay ahead of industry trends and evaluate emerging technologies for potential organizational benefit.Build, lead, and mentor a high-performing Workplace Technology team.Foster a culture of collaboration, innovation, and continuous improvement.Oversee the management and optimization of end-user computing platforms, including desktop, mobile, and virtualized desktop (Citrix).Ensure the reliable operation of printing systems and desktop peripherals.Manage the implementation and support of productivity and collaboration tools (e.g., Microsoft 365, Teams, Zoom).Drive initiatives to improve employee satisfaction and productivity through enhanced workplace technology.Serve as a key advocate for the end-user experience within IT and the organization.
• Ensure compliance with IT security policies and industry standards across all workplace technology solutions.Manage vendor relationships and contracts to ensure cost-effective and secure solutions.Develop and manage the Workplace Technology budget, ensuring efficient allocation of resources.Identify opportunities for cost savings while enhancing service delivery. Qualifications Bachelor’s Degree; Major: Computer Science, Computer Engineering. Experience in lieu of required education is acceptable.Experience with large heterogenous enterprise environments10+ years of experience in IT, with at least 5 years in a leadership role overseeing end-user computing or workplace technology.Strong knowledge of virtual desktop solutions (Citrix), productivity tools and collaboration platforms (Microsoft 365).End user device management experienceProven track record of improving end-user experiences and operational efficiencies.Experience migrating on-premises solutions to the cloud.Exceptional leadership, communication, and stakeholder management skills.Strategic planning, organization design and development experience.Vendor management and service externalization experience.IT transformational initiatives in complex and dynamic environments experience.Knowledge of collaboration technologies, device deployment & management, cloud storage, Workplace AI, Desktop virtualization.Knowledge of the Enterprise Service Management (ITSM/ITIL).Experience with Healthcare preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.Ability to Influence: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnershipsAnalytical Skills: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnershipsCritical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsDrive to Perform: Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest, enthusiasm Additional Data

Employee Benefits

401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time OffColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee Discounts

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

 

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

 

Concentra is an Equal Opportunity Employer, including disability/veterans 

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