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Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30am-5:00pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

25081 - 4124 Wound Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Motivating and Influencing: Inspires staff and gains commitment to patients, Healogics, hospital partners and team. Builds support and buy in for program goals and changes.
2. Change Management: Uses effective strategies to facilitate organizational change initiatives and overcome resistance to change.
3. Accountability: Holds team and self-responsible for maintaining the highest possible performance standards and meeting agreed upon commitments even under difficult circumstances. 
4. Promotes teamwork: Works cooperatively and productively with others to achieve results. Shares knowledge, accepts and provides constructive feedback. Shows openness to new approaches and ideas via a positive attitude.
5. Best practice champion: Continually seeks to learn/understand and implement new ways to deliver superior performance. Embraces ideas from all as the desire to do better is stronger than where the idea comes from.
6. Empowers people: Enables or encourages an individual to think, behave, take action, and control work and decision making in autonomous ways.
7. Customer Focus: Sets and maintains high standards for service to patients, physicians, and hospital partner. Incorporates needs and concerns of diverse constituencies (e.g., patients, physicians, and hospital partners and Healogics) into decision making. 
8. Community Outreach: Increase wound care services in expanded communities that are aligned with Harrington’s expansion areas. Conduct physician 1:1 meetings with Medical Director.
9. Business Acumen: Understands how our business works; knowledgeable in current practices, trends, and information affecting the organization.
10. Knowledge of wound care industry: Demonstrates clear understanding of wound care industry. Has the ability to apply wound care industry knowledge within scope of the role.
11. Organizational Knowledge: Understands the relation between HMH and Healogics.
12. Business Performance: Demonstrates knowledge of and/or seeks to understand key business performance measurement indicators.
13. Execution: Drive for excellence. Pushes self and others for results. Ability to consistently deliver quality results. Meets deadlines. Able to work with appropriate amount of supervision.
14. Achieves established goals: Completes all expected responsibilities timely and with quality results.
15. Initiative: Proactively identifies what needs to be done and takes appropriate action to achieve results. Able to prioritize. Pursues opportunities to go beyond the scope of the role.
16. Customer focus: Dedicated to exceeding customer expectations/service excellence; acts with customers in mind, establishes relationships with customers and gains their trust & respect, listens to customer’s needs, (internal and/or external customers). 

Standard Management Level Responsibilities:
1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.  Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.  Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.  Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies, procedures, and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains, regular, reliable, and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelor’s Degree Required: Business Administration, Nursing or other health related field

Preferred:
1. Masters in Healthcare Administration or Business Administration preferred. 

Experience/Skills:
Required:
1. Three to five years related experience and/or training; or equivalent combination of education and experience. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments.  The competencies will be maintained and attached to the departmental job description.  Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

On-the-job time is spent in the following physical activities:
The incumbent in this position typically has to stand approximately 40% of the time, walk 20% of the time, and sit 30% of the time. In addition, the person is using touch or feel 80% of the time and reaches with hands and arms 15% of the time, along with talking or hearing 75% of the time
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.