Job Description:

Candidate will be a part of the Client Experience team within the Global Markets (GM) line of business.

The Function

The Client Experience team is the front line unit who works with clients and internal partners to enhance the client experience, including Know Your Client (KYC) periodic refresh and remediation processes. We work in close collaboration with Global Markets Sales, GM KYC Client Outreach team and risk partners to support the client lifecycle end to end processes including the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team acts as a coordination point for resolving issues/challenges as it relates to clients, including issues stemming from periodic refresh.

The Role

The Global Markets Client Experience – AML KYC Escalation Coordinator will help to resolve client issues across business sectors and regions around KYC requirements.

Role Responsibilities

Work closely with the GM KYC Client Outreach team to assist with requirement clarifications and escalationsMain point of contact for KYC escalations with GFC, AML OpsParticipate on calls with COS and clients to address KYC questions as neededPartners with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerationsOversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impactsConsolidate and escalate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regionsRaise process issues and improvements that collectively help our clientsPartner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as neededRepresent Outreach on exam/audit/regulatory management from a FLU perspective, where neededAdhere to bank privacy policies in securing non-public information obtained as part of KYC activitiesEmbrace a collaborative and output oriented culture

Required Skills

Bachelor's degree or equivalent years of experience; Juris Doctorate preferredKnowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictionsExperience managing and/or running AML governance programs preferredMust demonstrate a strong client focusDemonstrable ability to work across lines of business, regions and global client groupsUnderstands how the client book fits into the overall business growth strategyUnderstand big picture and ability to work well independentlyAbility to initiate and build strong relationships with all levels of the organizationExcellent interpersonal skills for motivation, collaboration and encouragementProfessional Demeanor: Demonstrating patience, composure, and positive attitude.Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$175,000.00 - $300,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.