Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey

Key Responsibilities:

The Director - Airport Operations (AO) Learning Design is responsible for coordinating the Airport Operations Supervisor and Lead training development teams. This role plays a pivotal role in the strategic development, continuous improvement, and successful implementation of top-tier, comprehensive training for airport operations leaders in over 350 stations worldwide. The Director will collaborate with leaders in business, technology, and HR to pinpoint business challenges and craft suitable learning solutions. They will keep abreast of the latest trends and innovative technology applications in corporate learning to inform United’s strategic direction in this area. This leader will also track performance metrics to gauge training efficiency and provide support to leadership at the station and regional levels for various training needs, including initial, recurrent, and specialized training sessions. A key responsibility includes leading, mentoring, and supporting the design team to assess resource management requirements and advocate for adequate staffing for initiatives. The ideal employee in this role will possess a solid background and a successful history in airport operations and training design, applying their expertise to improve learning outcomes for frontline employees.

Oversee the innovative design of transformative leadership learning programs for all AO Supervisor and Lead operational groupsCraft learning strategies to build capabilities and proficiencies and empower our talent to provide the best service to our customers Collaborate with business, HR, and customer leaders to pinpoint skill gaps, competencies, and development needs across departments Shape learning experiences to diverse learning styles, using the latest industry trends and standard processes Lead and influence a high-performing, cross-functional learning team, fostering a culture of innovation, collaboration, and serviceIntegrate groundbreaking technology into our learning landscape. Use metrics to reveal the impact of our learning initiatives on performance, retention, and overall success

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey

Key Responsibilities:

The Director - Airport Operations (AO) Learning Design is responsible for coordinating the Airport Operations Supervisor and Lead training development teams. This role plays a pivotal role in the strategic development, continuous improvement, and successful implementation of top-tier, comprehensive training for airport operations leaders in over 350 stations worldwide. The Director will collaborate with leaders in business, technology, and HR to pinpoint business challenges and craft suitable learning solutions. They will keep abreast of the latest trends and innovative technology applications in corporate learning to inform United’s strategic direction in this area. This leader will also track performance metrics to gauge training efficiency and provide support to leadership at the station and regional levels for various training needs, including initial, recurrent, and specialized training sessions. A key responsibility includes leading, mentoring, and supporting the design team to assess resource management requirements and advocate for adequate staffing for initiatives. The ideal employee in this role will possess a solid background and a successful history in airport operations and training design, applying their expertise to improve learning outcomes for frontline employees.

Oversee the innovative design of transformative leadership learning programs for all AO Supervisor and Lead operational groupsCraft learning strategies to build capabilities and proficiencies and empower our talent to provide the best service to our customers Collaborate with business, HR, and customer leaders to pinpoint skill gaps, competencies, and development needs across departments Shape learning experiences to diverse learning styles, using the latest industry trends and standard processes Lead and influence a high-performing, cross-functional learning team, fostering a culture of innovation, collaboration, and serviceIntegrate groundbreaking technology into our learning landscape. Use metrics to reveal the impact of our learning initiatives on performance, retention, and overall successWhat’s needed to succeed (Minimum Qualifications): 10 years of related experience, including 5 years managing a successful team Knowledge of facilitated and non-facilitated training methodologies and toolsAbility to educate, communicate, negotiate, and influence with all levels of management to produce outcomesAbility to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlinesAbility to creatively tackle problems while working under pressureAbility to show good judgment, take initiative, and make decisions to accomplish job dutiesAbility to work closely with peers to ensure successful learning outcomesProfessional demeanor with excellent and timely follow-up requiredMust be self-motivated and have an enhanced ability to prioritize and plan in a fast-paced environmentThis role is based in Chicago and follows a hybrid scheduling model that supports a blend of in-office and remote workWhat will help you propel from the pack (Preferred Qualifications):Knowledge of Airport Operations

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications): 10 years of related experience, including 5 years managing a successful team Knowledge of facilitated and non-facilitated training methodologies and toolsAbility to educate, communicate, negotiate, and influence with all levels of management to produce outcomesAbility to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlinesAbility to creatively tackle problems while working under pressureAbility to show good judgment, take initiative, and make decisions to accomplish job dutiesAbility to work closely with peers to ensure successful learning outcomesProfessional demeanor with excellent and timely follow-up requiredMust be self-motivated and have an enhanced ability to prioritize and plan in a fast-paced environmentThis role is based in Chicago and follows a hybrid scheduling model that supports a blend of in-office and remote workWhat will help you propel from the pack (Preferred Qualifications):Knowledge of Airport Operations

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.