Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Director will be responsible for leading a team that will support in driving the transformation aimed at modernizing and optimizing our Airport Operations and customer service delivery (CSD) units. This role must establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role will own the program management for key strategic initiatives, including data management, cloud operations and agile transformation strategies. This role will collaborate closely with cross-functional stakeholders to identify opportunities, develop solutions, and deliver results that enhance operational efficiency and improve overall team performance. This role will help set strategy for high visibility/large impact programs, along with partnering strongly with business partners and other DT organizations.

Strategy, vision, and stakeholder managementStrategically lead, develop, and continuously refine multi-year application program strategies for strategic projects, ensuring alignment with corporate objectives and IT goalsProactively identify and evaluate new strategic IT capabilities, including tools and processes, to enhance the delivery and performance of the DT Airport Operations and customer service deliveryMaintain a thorough understanding of business strategy and performance, coupled with an in-depth knowledge of business processes, to drive relevant IT improvements and innovationsAct as the primary liaison for IT demand prioritization on strategic projects, ensuring effective communication and alignment with business needs and IT resource managementAdvance, assist, and follow through on the resolution of issues related to the delivery of technology solutions

Communication and Stakeholder managementCommunicate strategy, goals, and measurable components to senior IT and Business leadership to drive success and accountability across the organizationEstablish and maintain strong business relationships with senior and operating-level business leaders to effectively deliver business deliverables and technology solutionsCollaborate with business partners on roles, responsibilities, processes, and continuous improvement initiatives required to deliver new technology solutions effectivelyDevelop project governance including status reporting

Strategic Project Delivery and technology managementLead and oversee projects to ensure delivery of work requests and projects are within the committed budget, on schedule, and the quality of individual projects meets the overall department performance goalsAligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards software development teams, ensuring security and quality in deploymentsOwnership, management and coordination of the DT Airport Ops and CSD Develop business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewsIdentify needs and secure commitments from internal and external service providers. Integrate project initiatives with other software applicationsEscalate and assist in resolving issues related to technology solution deliveryOrganize and effectively lead monthly operating reviews leveraging lean principles (bowlers, action plans, problem solving) and portfolio reviews focused on product roadmaps and project reviewsLead Agile transformation and own Team of Teams / Big Room Planning strategies to ensure cohesive roadmap plans and aligned delivery across DT Airport Ops and CSD TeamsOwn data and cloud delivery and execution in support of products and projects across the DT Airport Ops and CSDEnsure reliability and stability of applications within portfolio

LeadershipEmpower, coach, and develop team membersEstablish department and individual goals, including performance reviews and career and performance plansResponsible for developing and maintaining an overall sourcing plan that includes creative sourcing options and alternatives to ensure supply capacities meet work demand, the roles and skills required, and cost objectivesAssess and recommend improvements to the organizational structure, roles, and responsibilities

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Director will be responsible for leading a team that will support in driving the transformation aimed at modernizing and optimizing our Airport Operations and customer service delivery (CSD) units. This role must establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role will own the program management for key strategic initiatives, including data management, cloud operations and agile transformation strategies. This role will collaborate closely with cross-functional stakeholders to identify opportunities, develop solutions, and deliver results that enhance operational efficiency and improve overall team performance. This role will help set strategy for high visibility/large impact programs, along with partnering strongly with business partners and other DT organizations.

Strategy, vision, and stakeholder managementStrategically lead, develop, and continuously refine multi-year application program strategies for strategic projects, ensuring alignment with corporate objectives and IT goalsProactively identify and evaluate new strategic IT capabilities, including tools and processes, to enhance the delivery and performance of the DT Airport Operations and customer service deliveryMaintain a thorough understanding of business strategy and performance, coupled with an in-depth knowledge of business processes, to drive relevant IT improvements and innovationsAct as the primary liaison for IT demand prioritization on strategic projects, ensuring effective communication and alignment with business needs and IT resource managementAdvance, assist, and follow through on the resolution of issues related to the delivery of technology solutions

Communication and Stakeholder managementCommunicate strategy, goals, and measurable components to senior IT and Business leadership to drive success and accountability across the organizationEstablish and maintain strong business relationships with senior and operating-level business leaders to effectively deliver business deliverables and technology solutionsCollaborate with business partners on roles, responsibilities, processes, and continuous improvement initiatives required to deliver new technology solutions effectivelyDevelop project governance including status reporting

Strategic Project Delivery and technology managementLead and oversee projects to ensure delivery of work requests and projects are within the committed budget, on schedule, and the quality of individual projects meets the overall department performance goalsAligning with business partners on delivery success criteria and ensuring technology solutions follow architectural standards software development teams, ensuring security and quality in deploymentsOwnership, management and coordination of the DT Airport Ops and CSD Develop business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewsIdentify needs and secure commitments from internal and external service providers. Integrate project initiatives with other software applicationsEscalate and assist in resolving issues related to technology solution deliveryOrganize and effectively lead monthly operating reviews leveraging lean principles (bowlers, action plans, problem solving) and portfolio reviews focused on product roadmaps and project reviewsLead Agile transformation and own Team of Teams / Big Room Planning strategies to ensure cohesive roadmap plans and aligned delivery across DT Airport Ops and CSD TeamsOwn data and cloud delivery and execution in support of products and projects across the DT Airport Ops and CSDEnsure reliability and stability of applications within portfolio

LeadershipEmpower, coach, and develop team membersEstablish department and individual goals, including performance reviews and career and performance plansResponsible for developing and maintaining an overall sourcing plan that includes creative sourcing options and alternatives to ensure supply capacities meet work demand, the roles and skills required, and cost objectivesAssess and recommend improvements to the organizational structure, roles, and responsibilities

What’s needed to succeed (Minimum Qualifications):

Bachelors degree in Computer science, Supply Chain or related field10 years of relevant experience7 years of application development or product ownership 5 years of management experience in an IT or leadership-related role Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesExperience with Agile developmentExperience with cloud deliveryExperience with REACT, HTML, JavaScript, .net, and document databases requiredIn-depth understanding of application development processes, methodologies, and lifecycle managementStrong program management / execution delivery skills requiredSolid grasp of business operations and the ability to translate business needs into IT solutionsKnowledge of financial principles to manage budgets, forecast costs, and deliver cost-effective solutionsExperience with implementing Agile project deliveryAbility to develop and present business cases to senior management and stakeholdersExcellent communication skills to effectively liaise with technical teams and business leadersProficiency in fostering collaborative connections with internal and external partners, vendors, and service providersCollaboration skills to work across different groups and foster a team-oriented environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Master’s degree preferredExperience in application development delivery of large-scale projects/programsExperience with implementing large scale MRO technology solutions (i.e. IFS, Ultramain, SAP, etc.) in the aerospace industryExperience using and applying Lean principles to improve IT operationsExperience implementing IT solutions in the airline industry a plusExperience with cloud delivery

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications):

Bachelors degree in Computer science, Supply Chain or related field10 years of relevant experience7 years of application development or product ownership 5 years of management experience in an IT or leadership-related role Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesExperience with Agile developmentExperience with cloud deliveryExperience with REACT, HTML, JavaScript, .net, and document databases requiredIn-depth understanding of application development processes, methodologies, and lifecycle managementStrong program management / execution delivery skills requiredSolid grasp of business operations and the ability to translate business needs into IT solutionsKnowledge of financial principles to manage budgets, forecast costs, and deliver cost-effective solutionsExperience with implementing Agile project deliveryAbility to develop and present business cases to senior management and stakeholdersExcellent communication skills to effectively liaise with technical teams and business leadersProficiency in fostering collaborative connections with internal and external partners, vendors, and service providersCollaboration skills to work across different groups and foster a team-oriented environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Master’s degree preferredExperience in application development delivery of large-scale projects/programsExperience with implementing large scale MRO technology solutions (i.e. IFS, Ultramain, SAP, etc.) in the aerospace industryExperience using and applying Lean principles to improve IT operationsExperience implementing IT solutions in the airline industry a plusExperience with cloud delivery

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.