Department:

Artificial Intelligence & Data Transformation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Director Artificial Intelligence (AI) Delivery serves as an experienced People Leader who is responsible for driving business value through the execution of the Company’s overall artificial intelligence design and delivery strategy. This Director is responsible for leading the work initiatives and performance of leaders and their multi-disciplinary teams of data science, machine learning, generative AI, and automation practitioners dedicated to developing and deploying innovative automation, machine learning, artificial intelligence, and optimization products to support internal and external Customers. The Director of AI Delivery is innovative problem solver who is excited to lead their Teams to collaborate and help Southwest create value from AI initiatives.   

 

Additional Details:  

The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.    

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Model the Southwest WayGuide and lead team members using SWA talent management practices to coach, develop, and engage employeesAdhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environmentInvest in leadership and self-growth through participating in continuous learning and development

ResponsibilitiesGuide Leaders of multiple high-performing teams responsible for delivering multiple, highly complex automation, machine learning, artificial intelligence, and optimization products in a timely, efficient manner with high quality by establishing and maintaining best practices that enable your team to understand contextual problems quickly and define, analyze, and deliver innovative solutions that address business needs and support the company's strategic prioritiesDevelop and effectively communicate a team vision for artificial intelligence aligned to the overall AI vision, guide leaders to establish long-term and near-term plans as part of a roadmap necessary to meet the vision, and align talent across multiple teams to execute the planDrive continuous improvement of artificial intelligence programs by incorporating new ideas and processes to increase efficiency, quality, and customer satisfaction.Foster relationships with key executives, business leaders, internal customers, and serve as a subject matter expert on opportunities across the enterprise that may be addressed through automation, machine learning, artificial intelligence, and optimizationMaintain awareness of business needs, industry trends, and field advancements that may impact the future of automation, machine learning, artificial intelligence, and optimization at Southwest and validate the team(s) portfolio of products are aligned to meet those future needs, trends, and advancementsRecruit, develop, and retain individuals with the skills, attitude, and experience necessary to achieve goals/commitments as part of a high-performing, cohesive teamRecognize achievements and advocate for career growth of leaders to build a bench using mentorship, stretch opportunities, and training plans via a skills-based learning planCreate an environment where debate, dialogue and diversity of thought are encouraged, expected, and welcomed to foster high morale, integrity, trust and teamwork.May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and AbilitiesExpert knowledge of situational and strengths-based leadership to provide continuous coaching to unveil areas of opportunity for leaders in order improve team performance and hold team accountableExpert knowledge of d automation, machine learning, artificial intelligence, and optimization product development methodologies, platforms, and toolsSkilled in leading leaders of multiple teams to develop multiple, highly complex automation, machine learning, artificial intelligence, and optimization products in a timely, efficient manner; delegating authority for decision-making when needed, but sharing accountability when delegatingSkilled in developing strong working relationships across all levels of the company including employees, customers, leadership, and executives, and communicate effectively to that network in a clear and concise wayAbility to develop capability vision, strategy, and roadmaps, including driving and managing changeAbility to solve ambiguous and complex problems through a systems thinking approachAbility to anticipate changing circumstances, unexpected constraints, or challenges and develop ideas, processes, and approaches through creative problem solving to meet those simple to complex challenges, recognizing the interdependencies of other teams, functional areas, and departments across the enterpriseAbility to identify and articulate important tends and opportunities for the enterprise to be addressed by automation, machine learning, artificial intelligence, and optimization; mentor leaders to translate those trends and opportunities into objectives, well-defined plans, priorities, and assignments for their teams; and guide the prioritization of key elements of the plan, validating that work is moving at the correct pace and with appropriate risk.EducationRequired: High School Diploma or GEDRequired: Bachelor's Degree or Equivalent formal training

ExperienceDemonstrated experience in directly or indirectly leading team(s)Advanced level Business Acumen in functional areaSeasoned and specialized knowledge in:Data analysis, advanced analytics, data science, machine learning, artificial intelligence, and automation project experienceData pipeline, data science and/or relevant programmingData procurement and integration methodologies, platforms, and toolsVisualization and presentation development and deliveryPreferred: Experience with Kanban Agile delivery processes and methodologies like Jira Align Preferred: Demonstratable experience with cloud-based machine learning and generative development platforms. Experience in AWS platforms such as SageMaker and Bedrock. Preferred: Demonstratable experience with generative AI foundation models. Experience with Anthropic foundation models. Preferred: Experience coding languages such as SQL, Python, etc. Preferred: Experience with automation development platforms such as Power Automate. Preferred: Experience with Generative AI foundation models such as Anthropic Claude 2 or Opus 3. 

Licensing/CertificationN/A

Physical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust meet confidentiality expectations as to confidential, proprietary and sensitive Company information

Pay & Benefits:

Competitive market salary from $198,100 per year to $220,100 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love: 

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
11/24/2024