Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

Reporting to the Vice President of B2B Product Development and technical Product Management, the Director, B2B Connectivity Solutions will define, develop, evolve, and deliver new products and features for Altice USA’s B2B Connectivity products (including Broadband, Ethernet, Carrier, FWA, 4G/5G services and Wi-Fi (both Public and Private)). The Director is responsible for providing oversight to a high performing team of product development and technical product management resources focused on delivering relevant and leading edge B2B Connectivity solutions and services.  As a member of the Product Development leadership team, the VP will partner closely with internal Engineering teams, will partner with and manage external vendor relationships and coordinate with internal operational groups to ensure optimal customer experiences for B2B Connectivity products. 

Responsibilities Develop and refine the B2B Connectivity product roadmap, aligning with the company's overall strategic goals. Define the technical product vision, goals, and KPIs to guide product development and technical product management efforts. Build and lead a high-performing team, that partners with business-oriented product partners, as well as cross functional technical resources, including product managers, engineers, designers, system development (IT) and other relevant roles. Oversee the end-to-end product development process, from idea generation to launch, ensuring products are delivered on time and within budget. Work closely with cross-functional teams, including sales, marketing, and customer support, to gather relevant input and ensure product-market fit. Prioritize features, enhancements, and bug fixes based on market demand and customer feedback. Manage the entire product lifecycle, including product launch, maintenance, and eventual retirement or replacement. Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements. Drive automation wherever possible, on all aspects of the product realization and life cycle process (Order thru Cash, and Service Assurance) Ensure that product development activities align with revenue and profitability targets. Effectively communicate Connectivity product strategies, updates, and performance metrics to executive leadership, stakeholders, and the broader organization. Collaborate with sales and marketing teams to create go-to-market strategies and sales enablement materials. Stay informed about industry regulations and compliance requirements relevant to B2B products.   Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization. Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation. Define and drive opportunities to enhance the customer experience, including evolution of Portals and the use of automation or AI/ML in the delivery and support of their products. Qualifications Bachelor’s degree; MS or MBA preferred. Seven to ten years’ experience successfully managing high profile cross-functional products for major Telecommunication company. Minimum ten years’ experience in a product development and UAT role Knowledge of IP Protocols, Access Technologies (FTTH, Cable, FWA), and Carrier environments Experience with broadband/cable background and heavily regulated B2B environment Extensive experience with engineering and technical architecture for B2B Connectivity solutions Proven experience with technical product management and product development P&L knowledge with a strong track record of growth and accomplishments/achievements Proven ability to collaborate across organizations. Analytical thinker who uses data to drive decisions and balances both short and long term needs of customers. Robust understanding of consumer behavior and experience using different channels to engage

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

 

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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $155,509.00 - $222,156.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.