**Requisition** : 81046 **PSEG Company** : Public Service Electric & Gas Co. **Salary Range** : $ 152,300 - $ 250,100 **Work Location Category** : Hybrid Flexible **PSEG** operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: Onsite are roles that have specific onsite requirements and are typically onsite daily. Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week. Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed. Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays). PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Summary** This position is responsible for the new construction project initiation stage and project management for all electric and gas new construction projects, electric vehicle and solar net metering requests, demolition and service removals, etc.; Responsible for managing the day-to-day working relationships between PSE&G and the company’s largest 600 industrial and commercial customers; Responsible for maintaining strategic partnerships with key opinion elites within the large I&C business community, builder/developer community and with economic development organizations and policy makers; leading and guiding customer retention and attraction efforts; Manage capital budget of $12M, O&M budget of $17M. **Job Responsibilities** • Responsible for the new construction project initiation stage and project management for all electric and gas new construction projects; responsible for the direction of core utility sales activities including electric & gas service, solar and net metering, and outdoor lighting. For residential & small/medium business customer requests, responsible for Construction Inquiry call center who supports this segment, initiatives the project phase for electric, gas, net meter customer/developer requests. For Large new business projects, the annual scope is >180 major new business projects, valued at >$50M of annual distribution margin revenue and associated with >$80M of capital work to provide service. Responsible for the direction of core utility sales activities, including electric & Gas service and outdoor lighting. Estimated annual upfront costs associated with streetscape projects valued at $2M with $350k of annual distribution margin revenue. • Responsible for overall large customer perception, implementing process improvements, and large customer perception and transactional survey results. Ensure team meets/exceeds operational metrics, inclusive of key performance indicators that are on the Utility/Customer Care Scorecards (i.e. Express Connect cycle time, JD Power, Average Speed of Answer). Ensure KPIs are met across the organization beyond scorecard metrics (Large Customer, New Business and Lighting Perception Surveys, etc.) • Responsible for managing the day-to-day working relationships between PSE&G and the company’s largest industrial and commercial customers. Serves as the company’s subject matter expert in regards to large industrial and commercial customer issues, advocating for the customer's interest in balance with PSE&G’s internal needs and requirements; for large industrial and commercial customers; Responsible for resolving highly complex and visible customer and service issues, such as billing and collections, power quality and new business; Responsible for coordinating activities in response to operational emergencies such as outages impacting large industrial and commercial customers, and all customers with escalated concerns; • Provide organizational leadership creating a workplace that is conducive to positive behaviors and supportive of diversity and inclusion. Develop, empower and mentor next level leaders to enable a workforce that allows PSE&G continuous improvement, growth and supports the needs of its customers. Lead a high-performing team of integrators who are committed to collaborating and partnering across business units to accomplish goals, driving positive outcomes with teams outside of the direct organization • Responsible for resolving highly complex and visible customer and service issues, such as billing and collections, power quality and new business. • Responsible for coordinating activities in response to operational emergencies such as outages impacting large industrial and commercial customers, and all customers with escalated concerns. • Responsible for maintaining strategic partnerships with key opinion elites within the large I&C business community, builder/developer community and with economic development organizations and policy makers; leading and guiding customer retention and attraction efforts. Organizations include NJ Builder's Association, Choose NJ, NJ Business & Industry Association, Choose NJ, among others. **Job Specific Qualifications** **Essential Qualifications:** • Bachelor’s Degree or in lieu of a degree, HSD/ GED and a minimum of 15 years of relevant experience • Extensive knowledge of utility operations (Electric, Gas, Customer) • Minimum ten years’ experience in the electric and gas utility industry • Minimum six years’ management experience • Knowledge of or experience with Customer Operations. • Prior experience engaging internal and external communications and marketing resources. • Knowledge of PSEG Standards for Business Controls and meeting management’s expectations for effective internal business and SOX controls. • Demonstrated leadership and management skills, teamwork, customer focus, results-oriented **Desired Qualifications:** + Master’s Degree + Large industrial & commercial accounts and new business process experience. + Familiarity with the Customer Experience improvement and related process improvement tools (Lean Six Sigma, Journey Mapping, etc.) + Ability to establish and maintain relationships with key internal and external stakeholders + Demonstrated understanding of utility regulations. + Demonstrated understanding of Collective Bargaining Agreement. + Marketing/Communications experience **Minimum Years of Experience** 10 years of experience **Education** Bachelors **Certifications** None Noted **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company. As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result. PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION** _(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.