Employment Type:Full timeShift:

Description:Support the mission and core values of HCH and personally model the vision and values to inspire others to action and convey commitment to them.  Establish, implement, and monitor goals and objectives in addition to policies and procedures for departmental operations, establishing standards of performance related to delivery of quality services and keeping with established performance improvement goals.Develop and implement operating and capital budgets for programs and services and monitor progress of the service line towards budgetary goals, making revisions as necessary.  Ensure related areas outside direct span of control are incorporated in budgetary planning.Drive customer service to meet and/or exceed customer expectations as reflected in the customer service survey and to achieve organizational patient satisfaction targets.  Design and implement processes and work flows that provide an efficient, patient and customer-focused, physician friendly environment.Provide innovation to business approaches, being proactive to identify new opportunities and strive for improvements, while effectively overcoming barriers impacting performance, managing complexities, and assessing alternatives for optimum outcomes.Effectively execute plans and implement change, reflecting strategic agility to evaluate and select best strategies, gather and organize information, perform data analysis, develop timelines, and measure results to make necessary adjustments.Develop and oversee performance improvement, establishing and maintaining current tracking system for quality improvement program and all pertinent documentation regarding progress towards goals and objectives.Explore and assess partnership opportunities, formulate action plan, and monitor established relationships to best meet business needs.Promote excellent internal and public relations, participating in interdepartmental and community education programs and functioning as the cardiovascular spokesperson as necessary.Serve on hospital and medical staff committees as invited and act as a liaison to the medical staff to investigate complaints from physicians and initiate appropriate action for satisfactory and sustained resolution.Interface with and work across relevant departments to facilitate coordination of processes for the development and implementation of strategic programs offering a continuum of care.Engage with marketing, public affairs, and business development leaders to develop and implement plans to promote the service line and create a strong referring physician, payer and patient awareness program to achieve target volumes and market share penetration.Lead vendor contracting negotiations in collaboration with materials management and contracting representatives.Manage from a servant leader perspective, developing and evaluating staff, setting clear and challenging performance expectations, measuring performance, providing support, championing positive results, and encouraging open communication.Ensure subordinates are knowledgeable of and comply with applicable and current compliance policies and procedures, laws, and regulatory developments.Establish and ensure appropriate staffing practices, approving and monitoring staff scheduling for effective coverage.Delegate and empower people to take initiative, encouraging and rewarding for out-of-the-box thinking and boundary breaking with sound approaches. Conduct regular departmental rounds to engage with team members and encourage change when necessary to improve services and ensure compliance with established standards and procedures.  Provide guidance with consultation to staff in problem solving and addressing resistance to change.Motivate and inspire the team along with self to participate in continuous professional growth programs, participating in seminars and professional affiliations as well as maintaining current knowledge of legal and economic issues impacting the unit.

EXPERIENCE/SKILLS:

Passionate spirit towards patient satisfaction and quality results, serving as an inspirational and visionary leader and mentor within cardiology and to other areas for clinical and quality consciousness.Solid understanding of the clinical component of the service line to relate to physician issues and a customer service mindset with a natural propensity to be supportive to the physicians in a complementary and constructive manner.In-depth knowledge of cardiology developments and standards of care along with a deep appreciation for the issues facing the healthcare industry and the implication of these issues for the provision of the cardiology service line.Ability to anticipate and effectively address trends and issues that pose potentially difficult economic and/or operational impact to the service line, in the near and/or long term future, and recommend changes in practice based on research and evidence.Strong commitment and desire to remain completely current on new cardiology services that are key to clinical, operational, marketing, and fiscal developments to ensure best practices.Outstanding leadership qualities with the ability to motivate and influence others to achieve objectives and a comfort level in collaborating with physicians, administrative peers, and management as appropriate.Excellent management skills associated with budgeting, scheduling, and planning and familiar with computerized management reports and analytical techniques necessary to the financial management of cardiology services.Ability to lead change and innovation while promoting positive working relationships and creating mutual respect within the cardiology service line among physicians, nurses, and staff as well as other interdisciplinary relationships.Capable of building a cohesive team, appropriately rewarding and recognizing performance and serving as a strong proponent of professional development for team members, placing a significant emphasis on education and training, including career growth.Participatory management style advocating interactive planning, permitting and encouraging team members to act autonomously for professional growth while incorporating teaching in all aspects of the business.Charismatic and sincere spokesperson representing the outpatient cardiology team to senior management, demonstrating a sincere commitment, respect and belief in the CV services as an integral component to the services provided by HCH.Team-oriented with superior verbal and written communication skills and a reputation for establishing strong interpersonal relations with the professional staff, medical colleagues, referring physicians, and administration.Thorough knowledge of legal, regulatory, and ethical requirements with a deep commitment to the principle of superior standard of care.Proven history of activity in professional organizations and a willingness to establish a strong presence and alliances in the local community.High tolerance for change as the organization continuously transitions and expands with the flexibility to learn and grow professionally taking on broader and greater responsibilities.

PERSONAL CHARACTERISTICS/SKILLS:

The ideal candidate will be a team player encouraging shared decision making.  He/she will have exceptional analytical and problem solving skills with assessment techniques indicating an instinctive and pragmatic nature to examine, question, evaluate, report and act upon findings to actively curtail potential issues and/or optimize business results.

EDUCATION:

This position strongly prefers an RN candidate with a Master’s degree in Health Administration (MHA) or Business Administration (MBA), however, will consider professionals possessing an undergraduate degree only with equivalent clinical/technical related experience.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.