**Overview** CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch. **Responsibilities** As a Director of Centralized Office Operations with CommonSpirit Health at Home, you'll play a vital role in the efficient and effective management of all centralized office functions, including scheduling and medical records teams. Your expertise will make all the difference developing and implementing strategies to optimize operational workflows, enhance employee performance, and ensure compliance with all relevant regulations, policies, and processes. Other responsibilities include: + Strategic Leadership & Planning: Develop and implement short-term and long-term strategic plans for centralized office operations, aligning with the overall organizational goals. This includes budget management, resource allocation, and performance monitoring. + Team Management & Development: Oversee, mentor, and motivate a team of scheduling and medical records professionals, fostering a positive and productive work environment. This includes hiring, training, performance evaluations, and disciplinary actions. + Scheduling Operations: Direct and optimize the scheduling process, ensuring efficient assignments, completion of workflow, and timely initiation of care. This includes developing and implementing scheduling best practices and procedures, utilizing scheduling software, and analyzing scheduling data to identify areas for improvement. + Medical Records Management: Oversee the management and maintenance of medical records, ensuring accuracy, confidentiality, and compliance with HIPAA and other relevant regulations. Areas of focus include participation in the referral conversion to EMR process, Face-2-Face reviews, participation in unbilled management. + Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency, reduce costs, and improve patient satisfaction. This includes identifying bottlenecks, implementing new technologies, and streamlining workflows. + Budget Management: Develop and manage the annual budget for centralized office operations, ensuring cost-effectiveness and efficient resource allocation. + Reporting & Analysis: Prepare regular reports on key performance indicators (KPIs) and provide data-driven insights to support strategic decision-making. + Collaboration & Communication: Collaborate effectively with other departments and stakeholders to ensure seamless integration of centralized office operations. Maintain open and effective communication with staff, patients, and other stakeholders. + Other duties as assigned. **Benefits:** + Embrace a generous company annual bonus structure that rewards your hard work! + Excellent Vacation Plan, Paid Holidays and Personal days + Medical, Dental, and Vision Plans + Tuition Reimbursement + Fidelity 401(K) Plan **Qualifications** **Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, IL, IN, KY, MI, ND, NE, OH, SC, TN, TX, WI.** + Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree preferred. + Minimum of 5 years of experience in healthcare administration with an operational or call center focus required. + Proven experience in managing scheduling and medical records teams. + Proficiency in using scheduling software and electronic health records (EHR) systems. + Excellent leadership, communication, and interpersonal skills. At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities. **Pay Range** $46.29 - $67.12 /hour We are an equal opportunity/affirmative action employer.