Job Overview:

This role has responsibility and accountability for coordinating, facilitating, and monitoring patient care and support that is provided to hospice patients and their families in all locations where HOC provides services. This includes patient care outcomes, service excellence, human resource issues, fiscal management, quality improvement, compliance, and communication. Works in collaboration with HOC Senior Leadership and others on strategic operational issues to maximize success of the entire HOC organization. Promotes development of innovative interdisciplinary programs designed to create the best possible personalized and meaningful advanced illness and end of life experiences for those who need care in our community.

Job Requirements:

Master's Degree in Nursing; or related degree and incumbents with degree obtained by 2014
CHPN (Certified Hospice and Palliative Nurse) 
Registered Nurse
Knowledge of legal and regulatory requirements of hospice and palliative care 
Continuous improvement methodology in a healthcare environment 
Healthcare economics and Healthcare policy
Active membership in a professional organization
5-7 years experience Management Nursing 
4-5 years experience Management Nursing Hospice and/or Home Health Experience

Job Responsibilities:

Mission, Vision, Values, and Strategic Plan. Communicates and builds understanding of the HOC Mission, Vision, and Values and the strategic plan within the HOC Clinical departments. Supports the mission, vision, and values of TriHealth. Collaborates with
Quality/Patient Safety: Implements models of care that deliver superior patient/family outcomes. Collaborates with Senior Leadership and medical staff to set goals, develop and implement initiatives, and continuously improve quality of care and patient s
Service/Satifaction: Personally responds to customer concerns as needed. Collaborates with the HOC medical staff, senior leadership, and managers to set service and family satisfaction goals. Focuses team members on improving services and patient/family s
Professional Development: Is an active member of the NLC, supporting the development of a collaborative team among leaders. Works with nurse managers, physicians, and other managers to identify skill development needs for team members and managers. Collab
Highly engaged and collaborative team-based culture: Creates a compassionate culture that supports a high level of team member engagement and superior patient/family satisfaction. Models the values. Communicates, reinforces, and rewards behavior consist
Operational Leadership and Oversight. In the absence of the President and CEO, assumes responsibility for the daily operations of the organization. In collaboration with the President and CEO and senior leadership, develops and recommends operational goal
External Relationships. Supports and nurtures external relations with hospitals, long term care facilities, and other referral sources, as well as vendors under contract with HOC. Supports and nurtures relationships with TriHealth and its leaders. Support

Other job-related information:

The Director of Clinical Operations is actively engaged in living/modeling HOC's mission, vision and values to inspire clinical team members to embrace and demonstrate compassionate, high qualtiy end of life care to those in need in our community.

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Rarely
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results: 

Achievement of Annual Pillar Goals: 
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance 

Leadership Competencies: 
TriHealth Way of Leading 
TriHealth Way of Serving 
Transformation Change 
Drive for Results 
Build Organizational Talent

Leadership Tactics: 
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. 
Regularly Round on Team Members, using questions from the rounding log. 
- 25 or fewer team members = monthly 
- 26-50 team members = every other month 
- 51+ (and optional team members) = quarterly 

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. 

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). 

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.