Details Schedule: 40 Hours, M-FHospital: St. JohnLocation: Tulsa, OK

The ideal candidate would:

Have a Bachelor's Degree or higher (Masters preferred)Have 5+ years of experience with consumer experience (in healthcare setting preferred)Has a background in Operations and Cross-functional CollaborationsBe able to push data driven improvements across the Oklahoma market 
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

Responsibilities

Leads and operationalizes Ascension Consumer Experience (CX) strategy in the market.

Provide market subject matter expertise regarding best practices and service standards for an exceptional consumer and patient experience.Partner with the Contact Center and operations leaders. Collect Voice of the Customer (VOC) insights and prioritizes actions for experience excellence including real time feedback for review with the Patient and Family Advisory Council (PFACs).Drive post-encounter engagement with consumer-friendly education.Lead systems and solutions for service recovery throughout all aspects of the consumer and patient journey. Lead the enablement workstreams to ensure all associates and partners deliver differentiated experiences through personalized, compassionate care.Provide in-market education, tools and resources to best deliver the brand promise of compassionate personalized care.Ensure an inclusive experience that allows for full and equitable experience encounters. Lead market reviews and collaborates with local partners to ensure restorative spaces necessary for an exceptional experience.Provide insights and communication for the experience data ecosystem, translating VOC data into value added actions.
Requirements

Education:

High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
Why Join Our Team

Ascension St. John has been serving Northeast Oklahoma with compassionate, personalized care since 1926. Join more than 7,000 associates and find a rewarding healthcare career at one of our 6 hospitals and numerous other sites of care. When you join our care teams, you join a team dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve.

 

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

 

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

 

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

Pay Non-Discrimination Notice

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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