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Join Team Amex and let's lead the way together.

Enterprise Digital & Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital & data capabilities and platforms. 

EDDS is seeking a Director, Control Management to support business unit (1LOD) implementation of a new operational risk management framework. The role will thoughtfully coordinate changes impacting the business stemming from this build out through effective program management and collaboration with leaders across Operational Risk Management (ORM), Control Management, Compliance, Audit and the Business Unit. 

How will you make an impact in this role?

Collaborate with ORM and Control Management pillar leads to define program build out workstreams (& sub activities), identify critical dependencies and track progress of key milestones. Provide regular reporting and read outs to management, escalating activities at-risk and collaborating on approach for path-to-green. Support enterprise needs of the Business Unit Control Management teams which may include, but not limited to publication of dashboards & scorecards, hiring events and training. Collaborate with business and control management leaders to evaluate and enhance our operating model, striking the right balance between business outcomes and risk management. Lead Working Sessions & BU Community of Practice to facilitate transparency, sharing of insights and best practices amongst business leaders. Champion risk management practice within the business. Foster a culture of risk awareness and ongoing improvement within the team and the broader organization. 

Minimum Qualifications

6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards Experience within financial services industry Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous  Experience in at least one of the following:  Translating operational risk strategy and appetite into execution guidelines Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds  Oversee the implementation of the operational risk governance frameworks   Communicating and ensuring understanding and adherence to operational risk procedures and standards   Manage the operational risk exam management processes Experience in financial services industry, preferably within a globally systemically important bank (G-SIB) ORMCM

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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